LEEZETTE ALEMAN
Edinburg,Tx
Summary
To obtain an entry-level position.
Leezette is a professional with experience in customer service, handling inbound and outbound calls in medical/healthcare industry. She has handled 50+ calls daily. Answered customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Documented each customer's inquiry information into a database. Verified customer information, making corrections and updates as needed. Actively listened to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Resolved problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. Used statistical contact centre data to make improvements to performance. Handled outbound calling for surveying to obtain client specific information. She has proper work setup at home with no disturbance and have stable internet connection (Vexus, 292.8 download, 155.29 upload) with high speed. She is available for Interviews with 24 hours of prior notice and is available to join immediately upon offer.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Online Pickup and Delivery Associate
Walmart
Edinburg, TX
08.2024 - Current
- Fulfilling customer online orders by picking items from shelves, staging them for pickup/delivery, and dispensing them to customers, focusing on accuracy, speed, and customer satisfaction in a fast-paced environment, handling groceries, perishables, and general merchandise while managing order flow.
- Friendly customer service, accurately processing transactions (cash, card, checks), scanning items, bagging groceries, handling returns, and maintaining a clean checkout area, all while adhering to safety, shrink prevention, and company policies, often requiring standing for long periods and multitasking in a fast-paced environment.
- Managed inventory levels, optimizing stock availability for online orders.
- Developed workflows that reduced turnaround time for order processing and delivery.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Advocate I
Centene - Ambetter Health Insurance
10.2023 - 04.2024
- Encouraging open discussions between you, your Physician, and other Medical Practitioners. Providing information to help you become an informed health care consumer.
- Providing access to Covered Services and our Network Providers.
- Providing coverage regardless of race, color, national origin, age, disability, sex, gender identity or sexual orientation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Senture
Pharr, Texas
01.2020 - 06.2023
- Call Center Customer Service Representative (Medical Service Coordinator)
- Obtains client information by answering telephone calls, interviewing clients, and verifying information
- Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
Electronics Sales Associate
Walmart
Edinburg, Texas
01.2020 - 10.2020
- Participating in deep cleaning and sanitation projects
- Follow checklists of cleanliness standards and requirements in compliance with applicable environment codes and regulations
- Demonstrated strong communication skills to resolve customer inquiries and handle complex product questions.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies for better performance.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Waitress
Buffalo Wings and Rings
Edinburg, Texas
01.2018 - 04.2020
- Assist customers
- Provide fast and friendly guest service
- Stocking supplies
- Preparing the food
- Handling cash
- Greeting customers and answering questions
- Supported needs of 50 - person wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy and intentionality.
Crew Member
McDonalds
Alamo, Texas
01.2017 - 04.2018
- Assist customers in the in-store check-out process
- Friendly and fast service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Mastered POS (Point-of-service) computer system for automated order taking
Service Ambassador
Whataburger
Edinburg, Texas
01.2016 - 08.2017
- Primary responsibility to greet incoming guests
- Provide excellent customer service
- To create a safe and friendly environment for all guests
- Provided exceptional service for improved guest experiences and increased repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Developed strong client relationships through consistent communication and follow-up, fostering loyalty and trust.
- Established and maintained positive relationships with customers.
Education
Bachelor of Science - Criminal Justice, History
University of Rio Grande Valley
Edinburg, Texas12.2025
High School Diploma -
High Diploma School
06.2018
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Bilingual in Spanish and English
- Time management and the best at problem solving in difficult situations
- Management skills
- Essay Writing Skills
- Experienced in Microsoft Word, Excel, and PowerPoint
- Management Skills
- 35WPM
- 50 Calls Per Day
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Online Pickup and Delivery Associate
Walmart
08.2024 - Current
Customer Service Advocate I
Centene - Ambetter Health Insurance
10.2023 - 04.2024
Senture
01.2020 - 06.2023
Electronics Sales Associate
Walmart
01.2020 - 10.2020
Waitress
Buffalo Wings and Rings
01.2018 - 04.2020
Crew Member
McDonalds
01.2017 - 04.2018
Service Ambassador
Whataburger
01.2016 - 08.2017
Bachelor of Science - Criminal Justice, History
University of Rio Grande Valley
High School Diploma -
High Diploma School
Some College (No Degree) -
South Texas College