Summary
Work History
Overview
Education
Skills
Additional Information
Certification
Timeline
Generic
Leferra Lindsey

Leferra Lindsey

Supervisor of Transportation ATL Airport
Atlanta,GA

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Work History

Office Administrator

Zoyto Incorporated
08.2012 - 04.2018
  • Key holder opening and closing of business day operations
  • Multiply-line switchboard panel, customer order, complaints, and transfers
  • Set-up weekly board meeting for executive team ensuring that documents, reports and presentation were set prior to all meetings
  • Contacting multiply vendor for office supply and food deliveries
  • Task inputting, filing, scanning, faxing, coping, and cleaning
  • Daily processed email and letter that was directed to the executive office
  • Attending several workshops that would increase and build business and company revenue
  • Recruiting, sectioning and training new and current employee on company policy and procedures.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Asset Protection Investigator

Walmart
05.2018 - 07.2023
  • As an Asset Protection Investigator, my responsibility is to prevent company loss
  • My role is to investigate theft (internal or external) to maintain a safe business environment
  • My typical duties and responsibilities of an asset protection Investigator will depend on the situation taking place
  • However, asset protective investigation can expect to carry out the following tasks:
  • Responding to incidents (involving customers and/or staff) to facilitate first aid and minimize company liability
  • Investigating and recovering stolen merchandise and stopping individuals from committing fraud or other criminal acts against the company
  • Writing reports on all theft incidents, merchandise recoveries, accident investigations, audits, and other activities
  • Following, and understanding, company policies concerning apprehensions, searches, and seizures, and the preservation of evidence
  • Conducting audits to ensure sales department compliance with merchandise exposure standards and asset protection policies
  • Testifying in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
  • Working on special assignments, investigations, and surveillance as required
  • Monitored physical security protection standards and building access control.
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Interviewed employees and suspects and drafted reports to assist law enforcement.

Front Office Manager

Quality Inn Hotel
02.2007 - 10.2011
  • Night Shift Key-Holder, managing all hotel operations
  • Computed bills, collected payments, and made change for guests
  • Performed simple bookkeeping activities, such as balancing cash accounts and posting charges to guest accounts
  • Contacted housekeeping and maintenance staff when guests reported problems
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Coached employees through day-to-day work and complex problems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Supervisory Transportation Security Officer

Allied Universal Security Services
Atlanta , GA
01.2023 - Current
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Overview

17
17
years of professional experience
9
9
Certificate
1
1
year of post-secondary education

Education

AAS - Criminal Justice

Purdue University
West Lafayette, IN
2023.04 - 2024.02

Skills

  • Administrative support (5 years)
  • Time management (5 years)
  • Relationship building (6 years)
  • Training (10 years)
  • Conflict management (5 years)
  • Microsoft Office (7 years)
  • Quality assurance (7 years)
  • Process improvement (6 years)
  • Call Center (10 years)
  • Customer Care (10 years)
  • Customer Experience (10 years)
  • Customer Service (10 years)
  • Front Desk (8 years)
  • Areas of Expertise
  • 1 Customer Focused 5 Cross-Functional Fluency 9 Process Improvement
  • 2 Time Management 6 Relationship Building 10 Conflict Management
  • 3 Quality Assurance 7 Multi-Tasking 11Leadership & Training
  • 4 Administrative Support 8 Relating Information 12 Microsoft Office
  • Customer Relations
  • Team Training
  • Critical Thinking
  • Customer Engagement
  • Employee Performance Management
  • Multi-Line Telephone Operation

Additional Information

  • Willing to relocate with accommodations

Certification

• CPR/AED 2023

• Legal Aspect of Private Security 2023

• Patrol and Observation 2023

• Liability and Loss Prevention 2023

• Safety and Tactical Interactions 2023

• Emergency Management 2023

• Surveillance and Terrorist Threats 2023

• GSA Firearms 2023

• Manager Training and Team Building 2023

Timeline

AAS - Criminal Justice

Purdue University
2023.04 - 2024.02

Supervisory Transportation Security Officer

Allied Universal Security Services
01.2023 - Current

Asset Protection Investigator

Walmart
05.2018 - 07.2023

Office Administrator

Zoyto Incorporated
08.2012 - 04.2018

Front Office Manager

Quality Inn Hotel
02.2007 - 10.2011
Leferra LindseySupervisor of Transportation ATL Airport