Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Work History
Office Administrator
Zoyto Incorporated
08.2012 - 04.2018
Key holder opening and closing of business day operations
Multiply-line switchboard panel, customer order, complaints, and transfers
Set-up weekly board meeting for executive team ensuring that documents, reports and presentation were set prior to all meetings
Contacting multiply vendor for office supply and food deliveries
Task inputting, filing, scanning, faxing, coping, and cleaning
Daily processed email and letter that was directed to the executive office
Attending several workshops that would increase and build business and company revenue
Recruiting, sectioning and training new and current employee on company policy and procedures.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Asset Protection Investigator
Walmart
05.2018 - 07.2023
As an Asset Protection Investigator, my responsibility is to prevent company loss
My role is to investigate theft (internal or external) to maintain a safe business environment
My typical duties and responsibilities of an asset protection Investigator will depend on the situation taking place
However, asset protective investigation can expect to carry out the following tasks:
Responding to incidents (involving customers and/or staff) to facilitate first aid and minimize company liability
Investigating and recovering stolen merchandise and stopping individuals from committing fraud or other criminal acts against the company
Writing reports on all theft incidents, merchandise recoveries, accident investigations, audits, and other activities
Following, and understanding, company policies concerning apprehensions, searches, and seizures, and the preservation of evidence
Conducting audits to ensure sales department compliance with merchandise exposure standards and asset protection policies
Testifying in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection Store Detective is summoned
Working on special assignments, investigations, and surveillance as required
Monitored physical security protection standards and building access control.
Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
Interviewed employees and suspects and drafted reports to assist law enforcement.
Front Office Manager
Quality Inn Hotel
02.2007 - 10.2011
Night Shift Key-Holder, managing all hotel operations
Computed bills, collected payments, and made change for guests
Performed simple bookkeeping activities, such as balancing cash accounts and posting charges to guest accounts
Contacted housekeeping and maintenance staff when guests reported problems
Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Monitored customer service trends and provided insights to management team for further improvement.
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Coached employees through day-to-day work and complex problems.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Developed procedures to establish accurate and organized check-in and check-out processes.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisory Transportation Security Officer
Allied Universal Security Services
Atlanta , GA
01.2023 - Current
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend and holiday shifts.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Overview
17
17
years of professional experience
9
9
Certificate
1
1
year of post-secondary education
Education
AAS - Criminal Justice
Purdue University
West Lafayette, IN
2023.04 - 2024.02
Skills
Administrative support (5 years)
Time management (5 years)
Relationship building (6 years)
Training (10 years)
Conflict management (5 years)
Microsoft Office (7 years)
Quality assurance (7 years)
Process improvement (6 years)
Call Center (10 years)
Customer Care (10 years)
Customer Experience (10 years)
Customer Service (10 years)
Front Desk (8 years)
Areas of Expertise
1 Customer Focused 5 Cross-Functional Fluency 9 Process Improvement
2 Time Management 6 Relationship Building 10 Conflict Management
3 Quality Assurance 7 Multi-Tasking 11Leadership & Training
4 Administrative Support 8 Relating Information 12 Microsoft Office
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