Lefterie Beausejour

• Evaluated donation and sponsorship requests and made funding recommendations.
• Partnered with local organizations to expand access to social and community services.
• Monitored program performance and outcomes for successful delivery of services.
• Participated in community events to promote services and engage with public.
• Improved event attendance rates by strategically planning, promoting, and managing community events.
• Enhanced community involvement by organizing and executing various outreach programs and initiatives.
• Coordinated cross-functional collaborations between different departments within the organization enabling a cohesive approach towards achieving common goals related to community development.
• Established new partnerships with local businesses, schools, and nonprofits to further expand community engagement efforts.
• Promoted diversity inclusion initiatives actively reaching out to underrepresented groups within target communities ensuring equal opportunities for engagement participation.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Collaborated with community members to develop and implement service initiatives.
• Assessed community needs and identified resources for social and community service programs.
• Researched best practices and developed strategies to improve program outcomes.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Conducted outreach activities to engage local stakeholders in programs.
• Implemented strategies to increase public awareness of social and community service programs.

Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.

• Managed high call volume while maintaining courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within role.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Tracked customer interactions using CRM software, helping team identify trends and areas of improvement in service delivery.

• Interviews applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance
• Establishes and maintains multiple electronic files and conducts regular reviews and updates
• Documents all communications and contacts with clients
• Assist applicants by clarifying customer’s complaint, determining cause of problem, selecting and explaining best solution to solve problem, expediting correction or adjustment, and following up to ensure resolution
• Plans and organizes large computer caseload, ensures that accuracy levels are maintained, and cases are processed within specified time frames set by federal and state regulations

• Provide patients' personal
• Report observations of patient to nursing supervisor
• Report to meetings for patients related matters
• Provide appropriate customer service to patients and family in order to facilitate their hospital stay
• Advocate for patients and families within level of scope of practice
• Work close with members of interdisciplinary team, therapy department, EMS, infection control department, and social work department to promote stable and best care possible
• Demonstrates knowledge of current computing technologies and software applications appropriate to position’s job responsibilities, including accurate keyboard speed of50 words per minute
• Answers telephone, responds to inquiries and provides information based on general knowledge of departmental programs or activities
• Maintains confidentiality regarding departmental and business matters