Legacy Shannon
Greensboro,NC
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
11
11
years of professional experience
Work History
Executive Project Manager
SSCI Cybersecurity
Greensboro, NC
04.2020 - Current
- Maintain supplies inventory Overseas by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Make travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
- Implemented continuous improvement initiatives by regularly reviewing processes and adapting as needed to optimize performance.
- Create Cybersecurity Curriculum for School Systems Grade 6-12
- Use Appropriate software including: Microsoft Word, Excel, and Outlook
- Microsoft PowerPoint and Adobe Acrobat
- Exhibits polite and professional communication via phone, e-mail, and mail
- Provided support to management, resulting in a positive impact on the company's overall performance
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Surgical Sales Coordinator
CG Cosmetic Surgery
Florida-Remote
10.2016 - 04.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Responsible for informing first time clients on our services , promoting the clinic, surgeons, and current procedure specials
- Responsible for booking surgeries, pre op/post op appointments, online consultations and in-person consultations
- Inform patients on financing options, in house financing and financing options such as CareCredit,Alphaeon & United Medical and provide application assistance
- Enhanced online engagement with the creation of compelling content for various platforms.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
Shift Lead
Shutterfly
Fort Mill, SC
01.2014 - 10.2016
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Overseeing the manufacturing and shipping processes and procedures in factory production operations
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Education
Bachelor of Science - Business Administration
Johnson & Wales University
Charlotte, NC10.2019
Skills
- Customer Relations
- Project Scheduling
- Scope Management
- Mentoring and Coaching
Timeline
Executive Project Manager
SSCI Cybersecurity
04.2020 - Current
Surgical Sales Coordinator
CG Cosmetic Surgery
10.2016 - 04.2020
Shift Lead
Shutterfly
01.2014 - 10.2016
Bachelor of Science - Business Administration
Johnson & Wales University