Legal: Nerjes Hussein (Preferred: Jordyn Mousa-Sage)
Dearborn
Summary
Dynamic customer service professional with extensive experience as a waiter in high-volume dining establishments. Recognized for exceptional communication and interpersonal skills that foster positive guest interactions, and streamline table management. Proven track record of enhancing team efficiency and workflow, significantly elevating the restaurant's service reputation. Adaptable and skilled in problem-solving within fast-paced environments, resulting in higher customer satisfaction, loyalty, and ensuring diversity inclusion.
Overview
2
2
years of professional experience
Work History
Server/Expo Runner
L.A. Bistro
Dearborn Heights
07.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Prepared drinks according to standard recipes.
- Greeted customers, answered questions and recommended specials to increase profits.
Deck Supervisor/Swim Instructor
Aqua-Tots Swim Schools
Dearborn
07.2024 - 02.2025
- Assisted with training new personnel in safe working practices as well as use of tools and equipment.
- Completed all maintenance and repair actions with little oversight to minimize downtime.
- Developed strategies to improve efficiency and productivity within the deck department.
- Managed and coordinated daily operations of the deck department, including planning, scheduling and assigning tasks to staff.
- Created engaging and fun activities to enhance learning and maintain student interest.
- Maintained up-to-date knowledge of swimming techniques, teaching methods, and safety regulations.
- Enforced safety rules and procedures to minimize injuries.
- Treated minor injuries and administered first aid.
Swim Instructor
British Swim School
Dearborn
08.2023 - 05.2024
- Enforced safety rules and procedures to minimize injuries.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Created engaging and fun activities to enhance learning and maintain student interest.
- Fostered a culture of teamwork and respect among students and staff.
- Inspected pool for cleanliness before lessons and reported unsanitary conditions.
- Provided first aid when necessary due to minor injuries sustained during lessons.
Cashier/Barista
Mendi House Restaurant
Dearborn
05.2023 - 09.2023
- Counted and balanced cashier drawers.
- Processed payments from customers using POS system accurately and efficiently.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Described menu items to customers and suggested appealing products.
Education
Bachelor of Arts - English Language And Literature
Loyola University Chicago
Chicago05-2029
High School Diploma -
Fordson High School
Dearborn06-2025
Skills
- Employee training
- Team building
- Customer service
- Public speaking
- POS operation
- Table setting knowledge
- Item promotion
- Creative writing
- Hostess support
- Guest engagement
- Memory retention
- Strong work ethic
- Critical thinking
- Patience and empathy
- Fluent Arabic Speaker
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Affiliations
- Dual Internship with InsideOut Literary Arts in the metro-Detroit area
- Community Activist
Accomplishments
- President of 3 high school clubs (founder of 2)
- GPA Honor Roll (2021-2025)
- Published in the 2024 Michigan Kaleidoscope Literary Magazine
References
- Courtney Mikolajewski (General Manger | Aqua-Tot's Swim School) : +1 (734)883-7228
- Bryana Merchant-Cervalli (Aquatics Manager | Aqua-Tot's Swim School): +1 (313)421-7670
- Jeff Ayres (Manger | L.A. Bistro): +1 (313) 236-1254
Timeline
Server/Expo Runner
L.A. Bistro
07.2024 - Current
Deck Supervisor/Swim Instructor
Aqua-Tots Swim Schools
07.2024 - 02.2025
Swim Instructor
British Swim School
08.2023 - 05.2024
Cashier/Barista
Mendi House Restaurant
05.2023 - 09.2023
Bachelor of Arts - English Language And Literature
Loyola University Chicago
High School Diploma -
Fordson High School
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