LEGEIA HILL
Bay Shore *relocating To Fayetteville In March 2025
Summary
Accomplished and direct care professional with expertise in business operations and practices. Manages activities with a deep understanding of current needs and future targets, ensuring efficiency and effectiveness. Offers excellent project management and team leadership abilities to drive success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, consistently delivering high-quality results. Demonstrates a willingness to take on additional responsibilities to meet team goals, fostering a collaborative and goal-oriented work environment.
Overview
10
10
years of professional experience
Work History
Care Manager
Advance Care Alliance Inc.
09.2023 - Current
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Assessed clients and developed plans to meet needs.
Non-Medicaid Coordinator
Economic Opportunity Council Inc.
07.2022 - 08.2023
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
DIRECT SUPPORT PROFESSIONAL
LIDDSO
03.2015 - 07.2022
- Assisted with living transitions, supporting independent and assisted living skills and overall community integration
- Administered medications and set up reminders for clients in alignment with medication administration record
- Trained and educated in areas of personal care, communication, and social skills development
- Applied and upheld standard precautions and procedures used for infection control
- Monitored and assisted with daily living activities, including bathing, grooming, and room care
- Supported level of care that enhanced patient health, safety, dignity, and contentment
- Documented care plan changes and other relevant patient data and submitted to RN
- Delivered personal care and support aligned with individual support plans
- Collected and recorded daily patient information, including observed behaviors, vital signs and treatment progress.
Education
Bachelor of Science - Business Management And Economics
SUNY Empire State College
09.2023
ASSOCIATE OF ARTS - BUSINESS MANAGEMENT WITH HEALTH MANAGEMENT - Business Management with Health Management
Eastern Gateway Community College
12.2020
Skills
- Support plan management
- Community integration support
- Interdepartmental coordination
- Case assessments
- Policy Adherence
- Service Coordination
- Critical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Resource Utilization
- HIPAA Guidelines
- Advocacy
- Leadership and Management
Timeline
Care Manager
Advance Care Alliance Inc.
09.2023 - Current
Non-Medicaid Coordinator
Economic Opportunity Council Inc.
07.2022 - 08.2023
DIRECT SUPPORT PROFESSIONAL
LIDDSO
03.2015 - 07.2022
ASSOCIATE OF ARTS - BUSINESS MANAGEMENT WITH HEALTH MANAGEMENT - Business Management with Health Management
Eastern Gateway Community College
Bachelor of Science - Business Management And Economics
SUNY Empire State College
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