Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Legend Arbizu

Saint Stephen,WI

Summary

Customer service professional with extensive experience in fast-paced environments, consistently enhancing company revenue through effective sales and complaint resolution. Demonstrates exceptional attention to detail and strong communication skills, managing calls efficiently to maximize productivity. Highly adaptable to diverse work settings, ensuring seamless operations and high levels of customer satisfaction.

Overview

8
8
years of professional experience

Work History

Greeter, Server and Online Orders

Buffalo Wild Wings
06.2019 - 11.2019
  • Communicated with guests about food readiness and resolved issues with professionalism.
  • Collaborated with service and kitchen staff to ensure timely food delivery.
  • Processed daily monetary transactions accurately, providing swift change while maintaining positivity.
  • Handled food safely during service, adhering to quality standards.
  • Delivered welcoming experiences for guests, aligning with restaurant hospitality standards.
  • Verified order accuracy during weekly shipments, assisting with unloading and organization.
  • Maintained a clean entrance area to create positive first impressions for visitors.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Buffalo Wild Wings with social relevancy and intentionality.

Production Operator

Callaway
08.2024 - 12.2024
  • Operated and maintained production machinery to ensure optimal functionality.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Achieved production targets consistently in a fast-paced manufacturing environment.
  • Adhered to quality standards, enhancing product reliability and safety.
  • Demonstrated strong problem-solving skills to address operational challenges effectively.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Documented production information via daily system logs and discussed issues with management.
  • Improved production efficiency by optimizing machine settings and conducting routine maintenance.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
  • Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
  • Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
  • Streamlined workflow, closely monitoring production schedules and adjusting operations as needed.
  • Collaborated with management to develop strategies for continuous process improvement in production operations.
  • Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.

Cashier

Winco
04.2024 - 06.2024
  • Providing excellent customer service to all customers.
  • Handle cash and credit card transactions accurately and efficiently.
  • Maintaining a clean and organized work environment.
  • Assisting customers with any questions or concerns they may have.
  • Counting and balance cash drawer at the end of each shift.
  • Processing returns and exchanges.
  • Stock shelves and maintain inventory levels.

International Shipping Administrator

PCI Pharma Services
06.2022 - 02.2023
  • Coordinated schedules and managed project support to address customer needs effectively.
  • Delivered executive support while leading teams to enhance business operations.
  • Generated invoices for pharmaceutical shipments, ensuring accuracy in billing.
  • Oversaw shipping and receiving processes to streamline shipment coordination.
  • Maintained focus on driving improvements across various operational functions.
  • Demonstrated reliability and attention to detail while managing multiple priorities.
  • Maintained thorough records of all transactions, including bills of lading, invoices, and shipment tracking information.
  • Trained new hires on company-specific software systems, shipping procedures, and best practices to facilitate a smooth onboarding process.
  • Expedited urgent shipments upon request from clients or sales personnel while maintaining cost-effectiveness by utilizing appropriate resources efficiently.
  • Enhanced customer satisfaction with timely and accurate delivery of shipments through diligent tracking and monitoring.
  • Leveraged strong interpersonal skills to build positive relationships with vendors, carriers, team members, and customers alike.
  • Managed inventory control systems to maintain accurate stock levels and prevent product shortages or overstock situations.
  • Reduced shipping costs by negotiating competitive rates with carriers and identifying optimal shipping methods for various products.
  • Maintained up-to-date knowledge of industry trends, regulations, and best practices by attending relevant training sessions and conferences.
  • Collaborated effectively with cross-functional teams to address discrepancies and resolve shipping issues promptly, improving overall operational efficiency.
  • Streamlined shipping processes by implementing efficient organizational systems, resulting in improved order fulfillment times.
  • Coordinated logistics for smooth import and export transactions, ensuring compliance with customs regulations and documentation requirements.
  • Developed comprehensive reports on shipping metrics to inform management about performance trends and areas for improvement.
  • Monitored the performance of third-party logistics providers to ensure high service levels were consistently met or exceeded expectations.
  • Administered returns processing by accurately logging details into the system, coordinating refunds or replacements as needed.
  • Assisted customers with inquiries regarding shipment status, providing prompt updates and addressing concerns professionally.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Reviewed paperwork to determine priorities and set schedules.

Customer Service/ Office Administrator

Semper Solaris
02.2021 - 02.2022
  • Demonstrated strong organizational skills and attention to detail in managing tasks.
  • Prioritized tasks effectively, delegating when necessary to enhance team performance.
  • Coordinated cross-departmental activities to ensure operational efficiency and policy compliance.
  • Supervised administrative staff, equitably distributing responsibilities to optimize productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.

Warehouse Lead/Customer Service Representative

Discount Gun Mart
07.2020 - 12.2020
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Completed 90% of all inquiries and followed up with customers to share findings and offer solutions.
  • Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
  • Addressed problems and developed successful solutions.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Front Desk Agent

SpringHill Suites
05.2018 - 04.2019
  • Delivered exceptional front desk service with over three years in hospitality industry.
    Fostered positive relationships with guests, enhancing customer satisfaction and loyalty.
    Maintained accuracy in data entry and streamlined general hotel operations.
    Utilized technology to improve efficiency and effectiveness in daily tasks.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Customer Service

Harris Teeter
02.2017 - 10.2019
  • Recaptured 100% customer loyalty with expertise in de-escalating conflicts and building personalized solutions. Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions. Maximized satisfaction by anticipating needs and consistently offering expert support. Helped improve processes and products by relaying customer feedback. Avoided revenue losses with diligent attention to customers’ needs and complaints. Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.

Front End Associate

7 Eleven Gas Station
02.2025 - Current
  • Executed cash register operations for cash, check, and credit card transactions with high accuracy.
  • Assisted customers with purchases, item location, and enrollment in reward programs.
  • Welcomed customers and engaged in providing support for merchandise retrieval.
  • Adapted to flexible scheduling and took on extra shifts to fulfill business requirements.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Implemented new display layouts that attracted customer attention and improved product visibility.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Improved team morale and efficiency with regular communication and feedback sessions.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.

Education

High School Diploma -

Oceanside Collegiate Academy
Mount Pleasant, SC
06-2019

Skills

  • Inbound call management
  • Customer relations and support
  • Administrative assistance
  • Account management
  • Inventory management
  • Guest services and relations
  • Front desk operations
  • Cash handling and transactions
  • Service experience
  • Team player mentality
  • Welcoming demeanor
  • Effective problem solving
  • Professional appearance
  • Strong work ethic
  • Reliability and punctuality
  • Social perceptiveness
  • Creativity and innovation
  • Data entry proficiency
  • Stocking
  • Cross-cultural sensitivity
  • Memory retention
  • Strong interpersonal skills
  • Customer service
  • Time management
  • Payment processing
  • Call answering and routing
  • Safety procedures
  • Hospitality service expertise
  • Workload management
  • Data entry
  • Customer information databases

Languages

English

Timeline

Front End Associate

7 Eleven Gas Station
02.2025 - Current

Production Operator

Callaway
08.2024 - 12.2024

Cashier

Winco
04.2024 - 06.2024

International Shipping Administrator

PCI Pharma Services
06.2022 - 02.2023

Customer Service/ Office Administrator

Semper Solaris
02.2021 - 02.2022

Warehouse Lead/Customer Service Representative

Discount Gun Mart
07.2020 - 12.2020

Greeter, Server and Online Orders

Buffalo Wild Wings
06.2019 - 11.2019

Front Desk Agent

SpringHill Suites
05.2018 - 04.2019

Customer Service

Harris Teeter
02.2017 - 10.2019

High School Diploma -

Oceanside Collegiate Academy

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Legend Arbizu