Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Legend Batties

Legend Batties

Tampa,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER

Amscot
05.2018 - Current
  • Management of collection from customer with outstanding balances
  • Manage cash flow, balance and auditing while maintaining cash handling standards
  • Educating customer in obtaining and utilizing short-term loans and check cashing along with other services
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Resolve account service issues and responds to customer inquiries promptly and efficiently
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

SECURITY OFFICER

Hard Rock Casino
05.2018 - Current
  • Educating customer in obtaining and utilizing short-term loans and check cashing along with other services
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Resolve account service issues and responds to customer inquiries promptly and efficiently
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Reviewed sales and gross profit report to assess company efficiency
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Developed strategy to increase sales and drive profits
  • Monitored security to protect employees, customers and property
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Defined clear targets and objectives and communicated to other team members.

LOSS PREVENTION OFFICER

Walmart
05.2015 - 04.2018
  • Check identification while standing at the podium
  • Answer the phone and radio traffic and enter information in the computer
  • Conduct perimeter check and also hotel check
  • Roam the floor to looking for suspicious activity
  • Conduct investigations regarding suspected incidents of external fraud
  • Ensure all information receive and relayed is done quickly
  • Working with guests on a daily basis
  • Working in a highly regulated environment and maintaining logs on all procedural violence.

CASHIER

Walmart
05.2015 - 04.2018
  • Maintain up to date knowledge of the store policies regarding payment, returned and exchange
  • Maintaining adequately cash supply in cash drawers in multiple checkout stations
  • Guaranteed positive customer experiences and resolve all customers complaints
  • Processing and issuing money order for customers
  • Developing highly empathic client relationships and earning reputation for exceeding sale goals
  • Preventing store losses using awareness, attention to detail integrity
  • Working as a team member performing cashier duties, product assistance and cleaning.

Education

High School Diploma -

Chamberlain High School, Tampa, FL
05.2013

Skills

  • Customer Service
  • Retail Management
  • Key Holder
  • Security
  • Supervising experience
  • Accounting
  • Microsoft Excel
  • Certifications and Licenses
  • Notary Public
  • First Aid Certification
  • Financial Management
  • Accounting Techniques
  • Business Development
  • Understanding Financial Statements
  • Customer Relationship Management
  • Sales Activities
  • Staff Development
  • Staff Management
  • Employee Scheduling
  • Operations Management
  • Sales Strategies
  • Orientation and Training
  • Employee Performance Evaluation
  • Money Handling
  • Customer Relationship Management (CRM)
  • Business Administration
  • Team Motivation
  • Sales Growth
  • Consulting
  • Schedule Oversight

Personal Information

Willing To Relocate: Anywhere

Certification

  • CNP - Certified Notary Public

Timeline

ASSISTANT MANAGER - Amscot
05.2018 - Current
SECURITY OFFICER - Hard Rock Casino
05.2018 - Current
LOSS PREVENTION OFFICER - Walmart
05.2015 - 04.2018
CASHIER - Walmart
05.2015 - 04.2018
Chamberlain High School - High School Diploma,

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