Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Legend Mcclought

Mobile,AL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Training Lead

Topgolf
02.2024 - Current
  • Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
  • Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
  • Managed budget allocations for multiple training projects, ensuring cost-effective delivery without compromising quality or impact.
  • Optimized training resources by conducting regular audits and eliminating redundancy or outdated materials, maintaining current and effective learning library.
  • Mentored junior trainers, sharing best practices and providing constructive feedback for their professional growth.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Proctored exams and reviewed and sent results to Training HM

Administrative Assistant

TopGolf
03.2023 - Current
    • Answered phone calls and emails to provide information, resulting in effective business correspondence.
    • Responded effectively to sensitive inquiries or complaints.
    • Tracked and submitted employee timesheets to prepare for payroll processing.
    • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
    • Responded to customer issues to provide immediate resolution and improve retention.
    • Onboarded new employees in time reporting and payroll systems.
    • Processed employee rehires, transfers, terminations and withholdings.
    • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
    • Handled sensitive and confidential employee information with complete discretion.
    • Processed onboarding paperwork for new hires and rehires.
    • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
    • Developed and maintained training materials and benefits packets for new hires.
    • Managed filing system, entered data and completed other clerical tasks.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
    • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
    • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
    • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
    • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
    • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Bartender/Barback

Topgolf
08.2022 - Current
  • Recommended personalized suggestions to specific spirits and cocktails
  • Kept the bar area safe, clean, and well-stocked throughout each working shift, as a barback
  • Operated as sole bartender on weekday shifts and with one other bartender on busy nights and weekends
  • Opened and closed the venue multiple days in a row
  • Performed wait staff duties for diners by taking food and snack orders while guests wait for the bays
  • Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries
  • Completes cleaning according to daily and weekly schedules, including dishwashing
  • Restocking liquor bottles and changing kegs
  • Assisting bartenders with taking customer orders and processing orders in the point-of-sale system during peak business hours
  • Stocking bar items such as glassware, straws, toothpicks, napkins, garnishes, ice, towels, and cleaning supplies
  • Ensuring that taps, coolers, and other appliances like blenders or coffee makers are working properly;troubleshooting simple malfunctions as needed.

IT Help Desk

Liberty Mutual Insurance, ProUnlimited
05.2022 - 11.2022
  • Providing technical support to associates
  • Walking users through problem-solving processes or remoting into computers to fix issues
  • Properly escalating unresolved tickets to next level support team or departments
  • Ensure metric goals are met on a monthly basis
  • Utilizing excellent customer service skills and exceed customers' expectations
  • Assisted customers with various types of technical issues via email, live chat and telephone.

DFW Testing Site Manager

Antigen COVID
11.2020 - 04.2022
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Maintained records and logs of work performed and materials and equipment used.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
  • Retained records of supplies and tools used and tasks performed for each project.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Testing patients using rapid antigen and PCR tests
  • Ensuring test pick up everyday
  • Assisted with Site Launch
  • Coordinated site investigations, documented issues, and escalated to executive teams. Greeted and assisted in administering 400+ COVID-19 test kits to patients frequently
  • Training new employees on software and proper PPE wear
  • Conflict resolution in dealing with employees and problems arising on site
  • Labeled and organized 100+ inventory items at multiple sites
  • Assisted Regional manager to open up new sites across the DFW
  • Traveling to other sites to fill-in when the lead is unavailable at the site

Production Lead

HelloFresh
12.2019 - 12.2020
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
  • Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
  • Increased overall product quality by closely monitoring production processes and providing constructive feedback.
  • Led continuous improvement initiatives that resulted in significant improvements in productivity and reduction of waste materials.
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Lead Front Desk Associate

Fitness Connection
05.2018 - 08.2019
  • Completed cashier and point of sale operations.
  • Answered phones and assisted callers with inquiries.
  • Contributed to team success by consistently meeting or exceeding performance metrics and goals.
  • Provided administrative support to executives, enhancing overall department effectiveness.
  • Enhanced team collaboration with regular communication and updates on project progress.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.
  • Greeted guests entering and exiting facility.

Education

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
06.2016

Skills

  • Employee Onboarding
  • Coaching and Mentoring
  • Train-the-Trainer
  • E-Learning Platforms
  • Data Analytics
  • Teamwork and Collaboration
  • Data Entry
  • Time management abilities
  • Compliance Training
  • Quality Assurance

Certification

IntermediateTime management: AdvancedCommunication: AdvancedLeadership: ExpertWorks well under pressure: ExpertAdaptability: Advanced

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Training Lead

Topgolf
02.2024 - Current

Administrative Assistant

TopGolf
03.2023 - Current

Bartender/Barback

Topgolf
08.2022 - Current

IT Help Desk

Liberty Mutual Insurance, ProUnlimited
05.2022 - 11.2022

DFW Testing Site Manager

Antigen COVID
11.2020 - 04.2022

Production Lead

HelloFresh
12.2019 - 12.2020

Lead Front Desk Associate

Fitness Connection
05.2018 - 08.2019

High School Diploma -

Cedar Hill High School
Legend Mcclought