Legend Miller
Tampa,Fl
Summary
Hardworking Medical Assitant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
4
4
years of professional experience
Work History
Lead Medical Assistant
New Tampa OBGYN
04.2023 - 07.2023
- I was the lead MA and I was in charge of answering calls, emails and in-person inquiries
- I had to communicate with patients to set up and schedule optimal appointment times
- Organize and input data into eclinical works
- I had to collect and verify insurances
- Communicate with the internal office team and providers to ensure patients are being helped and everyday tasks are completed
- I work with many lab reps and pharmaceutical reps to make sure labs are done correctly
- I also had to teach students during their externships.
front desk
Urgent care
03.2021 - 07.2022
- I had to maintain a clean and organized work space.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained personnel records and updated internal databases to support document management.
Assistant Manager
Domino's Pizza
11.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Concorde Career Institute
05.2023
HS diploma -
Camden Academy Charter High School
06.2017
Skills
- Performance Improvement
- Staff Oversight
- Patient Flow Management
- Phlebotomy
- HIPAA Compliance
- Medical Office Administration
- Inventory Management
- Data Entry
- Patient Scheduling
- Medical Billing
- Medical Terminology
- Payment Collection
- Procedure Assistance
- CPR
- Laboratory Maintenance
- Prioritizing Stat Orders
- Medical Procedures
- Lab Equipment Operation
- Medical Billing and Coding
- Adaptable
- OB/GYN Procedures
- Patient Assessments
Languages
English
Projects
Children’s Garden, Remodeling the playground, 09/01/15, Camden, NJ, In September of 2015 I volunteered at the Camden city Children’s garden. We built new games for the children to play once they entered. We also built the new park. It was great to meet new people and to help impact kids lives. It was a project that help better the person I am today.
Timeline
Lead Medical Assistant
New Tampa OBGYN
04.2023 - 07.2023
front desk
Urgent care
03.2021 - 07.2022
Assistant Manager
Domino's Pizza
11.2019 - 02.2021
Concorde Career Institute
HS diploma -
Camden Academy Charter High School
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