Legie Gustinvil
Coconut Creek,FL
Summary
Top-performing and results-driven Assistant Operations Manager with 5+ years of experience optimizing processes, driving efficiency, and leading high-performing teams. Proven track record of increasing productivity and implementing strategic initiatives that align with business objectives. Skilled in project management with keen attention to detail. Proficient in identifying opportunities for improvement and executing innovative solutions that streamline operations goals and enhance customer satisfaction. Meticulously strive in both team and independent projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Bosch Service Solutions
08.2020 - Current
- Lead a team of 30+ staff members, providing training, guidance, and performance feedback to ensure operational goals and KPIs are consistently met for BMW Recall Support Services account.
- Collaborate with cross-functional teams, including clients, quality control, production, and team leads, to resolve issues quickly and improve overall product quality.
- Support the development and maintenance of operations manuals, FAQs, and customer communication templates specific to recall processes.
- Conduct regular performance reviews, identifying opportunities for staff development and fostering a culture of continuous improvement.
- Manage day-to-day operations: monitoring call volume, managing call distribution, and ensuring timely responses to customers.
- Analyze key performance indicators (KPIs) and operational data to prepare reports for senior management, recommending solutions for efficiency gains.
- Assist in training representatives on recall procedures, ensuring consistency and compliance with Bosch policies and regulatory requirements.
- Track the progress of product recalls and ensure that all recall cases are effectively documented and processed according to internal standards.
- Ensure compliance with recall-related legal and regulatory requirements, including accurate record-keeping and follow-up actions.
Event Planner
Le Luxe Affair LLC
08.2021 - Current
- Planning, organizing, and executing special events for corporations, weddings, birthday parties, banquets and large gatherings.
- Manage all logistical aspects, such as venue selection, decorations, seating arrangements, ensuring a smooth experience for client and their attendees.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
Administrative Assistant
Inteam Financial Services
01.2016 - 08.2019
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supervised the receptionist team and delegated responsibilities to each member based on business needs.
Education
Bachelor of Arts - Business Administration And Management
Lynn University
Boca Raton, FL06-2025
Skills
- Planning and organization
- Client relationship development
- Communication
- Fast thinker
- Decision making
- Problem solving
- Analytic
- Efficient Writing
- Adaptability
- Leadership
- Interpersonal
- Six sigma methodologies
Tool | Technology
- Excel Literacy
- Spreadsheets
- Pivot Tables
- Charts
- Powerpoint
- CRM
- Salesforce
- Microsoft Office - Outlook
- Digital Calendars
- Powerbi
Certification
- Leap Certified
- Lean Six Sigma
Timeline
Event Planner
Le Luxe Affair LLC
08.2021 - Current
Assistant Operations Manager
Bosch Service Solutions
08.2020 - Current
Administrative Assistant
Inteam Financial Services
01.2016 - 08.2019
- Leap Certified
- Lean Six Sigma
Bachelor of Arts - Business Administration And Management
Lynn University
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