Legna Terrero

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Motivated, trained, and disciplined employees to maximize performance.
• Handled cash accurately and prepared deposits.
• Resolved problems promptly to elevate customer approval.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.

• Maintained a clean and organized work area, contributing to an efficient and safe working environment.
• Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
• Reduced product damages with proper handling techniques and training for warehouse staff.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Answered questions about store policies and addressed customer concerns.

Completed all required courses for high school diploma.