Luke Heldmann
Columbia,MO
Summary
Hardworking and task completing with the ability to be flexible in all situations. Utilizes previously learned skills with the eagerness to learn more. Properly communicates with others in a productive work-friendly way. Brings new ideas and methods to the table. Will go out of their way to help others. Uses good judgment in decision-making process with attention to detail as a leading factor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inventory Lot Manager
Bommorito Automotive Group
04.2023 - 01.2024
- Added and maintained key tags, inspection decals and window stickers for 200 vehicles on sales lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Drove automobiles to other dealerships or vendors for pickups and deliveries..
- Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
- Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Resolved escalated customer issues promptly by addressing concerns and providing satisfactory solutions, preserving customer loyalty.
- Collaborated with sales staff to identify optimal vehicle placements based on market trends and customer preferences.
- Maintained and organized paperwork.
Steward
Gana-A'Yoo
10.2022 - 02.2023
- Mopped, swept, vacuumed, and tri-washed to reduce dirt, cleaned and sanitized dining area surfaces.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Boosted team efficiency by keeping FOH areas organized, clean, and properly sanitized.
- Moved items from main storage areas to easily accessible small fridges, freezers, and containers to support kitchen staff efficiency.
- Accepted opportunities to learn new skills, improve performance, and cross-train for other positions.
- Maintained a swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and washing walls.
- Scraped, washed, and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped team meet expected demands by restocking work areas throughout Galley such as server stations, salad bars, and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, and items used often by kitchen staff.
- Served over 1,000 community members during daily 10-hour shift.
- Worked 3/6 days per week in a remote Airfield Galley maintaining entire FOH by myself with no supervision.
PRN Position
Theriac Health
01.2019 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, and weekend shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Party Host/Manager on Duty
Myseum
02.2021 - 09.2022
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing and other services.
- Took information about guests' party size, led to seating, offered menus and gift giver names.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers and managers of large groups.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned attractions to reduce spread of germs and bacteria.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Kitchen Worker
Texas Roadhouse
12.2019 - 09.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Prepared entrees, salads and appetizers for over 400 daily customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated hot meals and salads in aesthetically pleasing arrangements.
Youth Baseball Umpire
Ballwin Athletic Association
04.2018 - 09.2020
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players and other umpires.
- Explained and taught regulations and rules to players and coaches.
- Maintained required field maintenance, using basic equipment.
- Trained new umpires.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Education
Associate of Arts - Business Management Degree
Saint Louis Community College
St Louis, MO05.2025
High School Diploma -
Marquette High School
Chesterfield, MO06.2022
Skills
- Problem Solving
- Flexibility
- Teamwork
- Communication Skills
- Attention to Detail
Accomplishments
4 year American Legion Baseball Player. Honouring United States Military Veterans by playing baseball in my home town.
4 year Marquette High School Football player. Maintained a nearly perfect attendance throughout all events and practices.
Worked for the United States Antarctic Program as a contracted Employee
Certification
Red Cross-
Lifeguarding with CPR/AED For Professional Rescuers, First Aid, Epinephrine Auto-Injector Training, Asthma
Inhaler Training, and Administering Emergency Oxygen
Lifeguarding with Bundle 1 - BBP, Emergency Oxygen, Asthma and Epi
Antarctica-
Antarctica Field Safety course
Outdoor Safety Lecture
Timeline
Inventory Lot Manager
Bommorito Automotive Group
04.2023 - 01.2024
Steward
Gana-A'Yoo
10.2022 - 02.2023
Party Host/Manager on Duty
Myseum
02.2021 - 09.2022
Kitchen Worker
Texas Roadhouse
12.2019 - 09.2022
PRN Position
Theriac Health
01.2019 - 10.2022
Youth Baseball Umpire
Ballwin Athletic Association
04.2018 - 09.2020
Associate of Arts - Business Management Degree
Saint Louis Community College
High School Diploma -
Marquette High School
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