Summary
Overview
Work History
Education
Skills
Websites
Interests
Work Availability
Work Preference
Software
Certification
Accomplishments
Timeline
Leha Lilly

Leha Lilly

Human Resource
Houston,Tx

Summary

Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Sales Support Coordinator

Quest Diagnostics Inc.
01.2020 - 05.2024
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Developed strong relationships with clients through consistent communication and personalized service.
  • Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
  • Developed and maintained relationships with key accounts and existing customers.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Administrative Assistant to Director of Admissions

Texas Southern University
01.2015 - 01.2019
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

MS - Industrial Organizational Psychology

University of Phoenix
09.2020 - 09.2022
  • Dean's List Fall/Spring 2021-2022
  • 3.57 GPA

BS - Industrial/Organizational PSychology

Texas Southern University
08.2015 - 12.2019
  • Alpha Kappa Alpha Sorority Inc. Member
  • Student Psychology Association Member

Skills

  • Goals and performance
  • Scheduling
  • Sales strategy development
  • Effective negotiation
  • Contract Review
  • Report Generation
  • Customer Relationship Management
  • Complaint resolution
  • CRM software expertise
  • Sales expertise
  • Performance Tracking
  • Microsoft Office expertise
  • Customer Order Management
  • Customer Needs Assessment
  • Order optimization
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Active Listening
  • CRM Software

Interests

Human Resources

Talent Management

Recruitment

Administrative

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company Retreats

Software

Salesforcecom

Peoplesoft

CRM tools

Certification

  • Human Resource Management University of Phoenix Dec 2024

Accomplishments

  • Collaborated with team of 3 in the development of Sales Support dept Sharepoint.
  • Collaborated with team of 2 in the development of Uniformed case responses in Salesforce.com.

Timeline

University of Phoenix - MS, Industrial Organizational Psychology
09.2020 - 09.2022
Sales Support Coordinator - Quest Diagnostics Inc.
01.2020 - 05.2024
Texas Southern University - BS, Industrial/Organizational PSychology
08.2015 - 12.2019
Administrative Assistant to Director of Admissions - Texas Southern University
01.2015 - 01.2019

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Leha LillyHuman Resource