Lehanna Contreras
Alabaster
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Camping World
12.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
Operations Specialist
Camping World
12.2019 - 12.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Streamlined warehouse operations, improving efficiency by redesigning layout and workflow.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Implemented new inventory management system to minimize stock discrepancies.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Facilitated better cash management, closely monitored cash flow statements.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Matched purchase orders with invoices and recorded necessary information.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
General Manager
Firehouse Subs
04.2018 - 11.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Sally Beauty
10.2016 - 04.2018
- I was the Assistant Manager at my home store, Alabaster, I was a temporary manager for McCalla and Clanton stores while they did not have a manager. I was in charge of scheduling and making sure the store ran smoothly, giving daily tasks. I also travelled to other stores when they were short staffed or behind on any resets for the store or to help with inventory. I travelled to Hoover, Greensprings, Vestavia, Clanton, Sylacauga, Leeds, and Selma.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant manager
Firehouse Subs
02.2014 - 10.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Advanced diploma -
Thompson High School
Alabaster, AL01.2014
Skills
- Organizational skills
- Account reconciliation
- Budgeting
- Balance Sheet Reconciliation
- Bank Reconciliation
- Microsoft Excel
- Bookkeeping
- Scheduling
- Accounting software
- Time management
- Oracle
- Problem-solving skills
- Data entry
- Listening skills
- Reliable and punctual
- Inventory Management
- Goal oriented
- Customer service
- Exceptional customer service
- Payroll
- QuickBooks
- Management
Certification
Certified Bookkeeper
Timeline
Sales Associate
Camping World
12.2024 - Current
Operations Specialist
Camping World
12.2019 - 12.2024
General Manager
Firehouse Subs
04.2018 - 11.2019
Assistant Manager
Sally Beauty
10.2016 - 04.2018
Assistant manager
Firehouse Subs
02.2014 - 10.2016
Advanced diploma -
Thompson High School
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