Lehany Gonzalez
Tampa,FL
Summary
Dedicated and empathetic medical assistant offering experience in direct patient care and medical office management. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Trained in IV therapy. A great asset to a working team.
Overview
7
7
years of professional experience
Work History
Medical Assistant
wiregrass direct priamry care
Wesley Chapel, Florida
11.2024 - 05.2025
- Provided direct patient care for both adult and pediatric populations in a busy family medicine practice.
- Performed routine clinical duties, including rooming patients, taking vital signs, reviewing medical history, and documenting information in electronic health records (EHR).
- Administered pediatric and adult vaccinations, including routine immunizations and travel vaccines, following CDC guidelines.
- Performed phlebotomy and collected lab specimens with strict adherence to sterile technique and patient safety protocols.
- Conducted EKGs, and assisted with minor office procedures, and diagnostic testing.
- Delivered patient education on medications, vaccine schedules, chronic disease management, and preventative care.
- Managed medication refills, prior authorizations, and coordination of care with outside specialists.
- Maintained accurate and up-to-date patient records, and ensured HIPAA compliance.
- Assisted in inventory management and restocking of medical supplies and vaccines.
- Demonstrated compassionate and efficient communication with diverse patient populations, including children, elderly patients, and individuals with chronic illnesses.
Medical Assistant
Premier heart and vascular center
Wesley Chapel, Florida
11.2023 - 05.2024
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Verified all patients medications .
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Monitored vital signs, including blood pressure, temperature, pulse rate, and respiration rate.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Helped Physician with hands on scalero therapy .
Medical Assistant
Mattos medical group
Tampa , FL
07.2020 - 07.2023
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Conducted evaluations and obtained vitals prior to administering IV treatments.
- Educated patients on procedures, benefits and potential negative interactions of different compounds.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Administered IV nutritional therapy
Medical Receptionist
renaissance medical center
Tampa, FL
03.2020 - 06.2021
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Organized, scanned and made copies of patient's paperwork .
- Scheduling patient's into hear from testing and filling appointments .
- Follow up on insurance claims pending payments or outstanding .
- Assisted office manager with daily matter such check and order .
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
Medical Assistant
custom care medical center
Tampa , FL
02.2018 - 02.2020
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Printed and filed examination data records according to HIPAA patient standards.
- Recorded vital signs and medical history for a lot patients each had to be faster then 15 minutes each patient .
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Monitored patient stability by checking vital signs and weight.
- Collaborated with healthcare team members to streamline patient care.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with referrals and prepared medical records for patients.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared patients for examination by performing a set of questions corresponding to there pain and feeling
- Answered phones politely and directed callers to appropriate personnel.
- Registered new patients and created files with detailed personal and medical information.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Education
Tampa Bay CPR
Brandon, FL07-2024
- Iv Certification
Clinical Solutions
Tampa, FL10.2021
- MEDICAL ASSISTANT
HPRUS
Tampa, FL02.2020
High School Diploma -
Education Center , El Redentor
Tampa, FL01-2020
Skills
- Direct Patient Care
- Professional Bedside Manner
- Patient-handling equipment
- Electrocardiography (EKG)
- Phlebotomy
- Understands medical procedures
- Vital Sign Monitoring
- Proper sterilization techniques
- Customer Service
- Certified in Basic Life Support (BLS)
- Medical terminology proficiency
- Infection control procedures
- Communicating with patient families
- HIPAA Compliance
- IV Medication Administration
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Medical Assistant
wiregrass direct priamry care
11.2024 - 05.2025
Medical Assistant
Premier heart and vascular center
11.2023 - 05.2024
Medical Assistant
Mattos medical group
07.2020 - 07.2023
Medical Receptionist
renaissance medical center
03.2020 - 06.2021
Medical Assistant
custom care medical center
02.2018 - 02.2020
Tampa Bay CPR
- Iv Certification
Clinical Solutions
- MEDICAL ASSISTANT
HPRUS
High School Diploma -
Education Center , El Redentor
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