Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lehua Liborio

North Las Vegas

Summary

Dynamic and detail-oriented professional with a strong background in customer service and housekeeping at Excalibur Hotel & Casino. Proven ability to enhance guest experiences through effective communication and problem-solving. Reliable team player skilled in task delegation and maintaining safety standards, consistently improving operational efficiency and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Guest Room Attendant

Excalibur Hotel & Casino
04.2023 - Current
  • Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
  • Inspected rooms to identify and address maintenance issues, improving overall guest experience.

Key Holder Supervisor

99 Cents Only
03.2020 - 03.2023
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Processed cash, credit, debit, and check payments.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Accepted and processed customer returns.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Customer Service

Vons
08.2013 - 03.2016
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Streamlined communication channels for improved customer service quality and efficiency.
  • Provided exceptional customer service by proactively anticipating clients'' needs.
  • Provided exceptional customer service and addressed customer inquiries.
  • Generated reports for customer service issues and repair records.

Lead Sandwich Maker

Subway
03.2013 - 08.2013
  • Upheld strict food safety standards by maintaining a clean and organized work environment.
  • Assisted in menu development by suggesting new sandwich options based on customer preferences and seasonal ingredients.
  • Developed strong communication skills while coordinating tasks with coworkers during busy periods for smooth operations flow.
  • Maintained current knowledge of industry trends, including popular ingredients or combinations that could be incorporated into offerings.
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches in a timely manner.
  • Maintained positive relationships with customers by providing exceptional service and addressing concerns promptly.

Education

Juneau Douglas High School
Juneau, AK
2011

Skills

  • Housekeeping knowledge
  • Reliability and punctuality
  • Safety awareness
  • Detail-oriented
  • Housekeeping
  • Task delegation

Timeline

Guest Room Attendant

Excalibur Hotel & Casino
04.2023 - Current

Key Holder Supervisor

99 Cents Only
03.2020 - 03.2023

Customer Service

Vons
08.2013 - 03.2016

Lead Sandwich Maker

Subway
03.2013 - 08.2013

Juneau Douglas High School

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