Lei Hanz
San Antonio,TX
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Chick-Fil-A Restaurant
04.2021 - 11.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
Customer Service Employee
Baskin Robbins Ice Cream
10.2021 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Consulted with customers to resolve service and billing issues
- Mentored new employees on procedures and policies to maximize team performance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
Team Trainer
Raising Cane's Restaurants
06.2022 - 06.2023
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Rotated through series of different stations based on team needs
- Built and maintained working relationships with peers and upper management
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Looked for ways to go above and beyond job requirements
- Trained new team members using approved training materials and information.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Learned other teammates' work tasks to train as backup.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Associate of Science - Diagnostic Medical Sonography
St. Philips College
San Antonio, TX06.2027
High School Diploma -
Pathways HomeEd
San Antonio, TX12.2023
Skills
- Customer Service
- Active Listening
- Staff Training
- Critical Thinking
- Product Promotion
- Team Development
- Problem Resolution
- Creative Problem Solving
- Materials Transport
- Working with Teammates
- Rotation Procedures
- Cash Register Operations
- Customer Response
- Math Skills
- Money Handling
- Hospitality and Accommodation
- Restaurant Cleaning
- Fast and Efficient Service Worker
- Order Taking
- Sales Expertise
Certification
- Food Handlers License
Timeline
Team Trainer
Raising Cane's Restaurants
06.2022 - 06.2023
Customer Service Employee
Baskin Robbins Ice Cream
10.2021 - Current
Restaurant Team Member
Chick-Fil-A Restaurant
04.2021 - 11.2021
Associate of Science - Diagnostic Medical Sonography
St. Philips College
High School Diploma -
Pathways HomeEd
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