LEI OLASCON
Kennewick,WA
Summary
Detail-oriented individual with exceptional communication and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Member Contact Center Specialist
Gesa Credit Union
Kennewick, WA
10.2022 - 06.2026
- Maintained accurate records of customer interactions using various computer systems., including Salesforce CRM.
- Identified opportunities for process improvements within the contact center team.
- Coached colleagues on how to provide excellent service while meeting performance goals.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Answered an average of 65 interactions per day with an average handle time of 6 minutes per call.
Shift Manager
McDonald's
Yakima, WA
08.2019 - 10.2022
- Maintained a safe work environment by enforcing company policies and procedures.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Identified areas of improvement within the team and implemented strategies to increase productivity.
Education
High School Diploma -
Naches Valley High School
Naches, WA05-2017
Skills
- Customer service
- Problem-solving skills
- Verbal and written communication
- Documentation and reporting
- De-escalation skills
- Critical thinking
- Microsoft office
- First aid and safety
- Data confidentiality practices
Timeline
Member Contact Center Specialist
Gesa Credit Union
10.2022 - 06.2026
Shift Manager
McDonald's
08.2019 - 10.2022
High School Diploma -
Naches Valley High School
AWARDS
Penny’s Pick Award, President’s Club Award