Lei Xue

Academic Advisor

• Assists students with general information concerning academic advising, admissions, assessment, career services, general financial aid, graduation services, international student services, new student orientation, registration and retention of developmental education students.
• Coordinates communications between students regarding student academic success towards achieving academic, career and personal goal attainment.
• Provides academic success counseling including study skills, time management, goal setting, test taking strategies and test anxiety management with a focus on persistence, retention and completion.
• Develops and maintains academic advising caseload for programs within the division.
• Provides crisis counseling to provide stabilization and makes referrals to resources outside of the College. Facilitates behavioral workshops to support student health and relationships.
• 6. Provides case management counseling to high-need populations.
• 7. Responds to requests for Information in assigned program area.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Benefit Counselor

• Interviews clients or their authorized representative to gather information used in determining client eligibility for financial, medical and/or social services via telephone or in person, this may involve a home visit, if requested.
• Provides explanation of program benefits and requirements to clients.
• Provides description of other community services available to clients and makes referrals to other internal or external agencies for assistance as appropriate.
• Provides information to clients on rules, regulations and procedures.
• Provides information to clients; investigates complaints; and communicates with insurance carriers and health care providers on behalf of clients.
• Provides documentation in case records in the manner and prepares and submits appropriate reports.
• May interpret program policies and procedures

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Presented research findings at conferences, contributing to the advancement of the field.
• Created surveys and questionnaires to collect data for research projects.
• Provide services to support the department chairwomen on the research on the history of Chinese Students in America.
• Representing on behalf of East Asian Institution in several campus events.
• Carrying out assigned duties (i.e. handling letters, documents organization, and others)

• Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
• Delivered completed projects on time by prioritizing multiple tasks.
• Partnered with project team members to identify and quickly address problems.
• Monitored timelines and flagged potential issues to be addressed.
• Provided status updates for projects, delivering information to all stakeholders.
• Collaborated with cross-functional teams to achieve optimal results in a fast-paced environment.
• Prepared all supplies and equipment needed for daily transport to job site.
• Exceeded client expectations in delivering comprehensive solutions that addressed their unique challenges and needs.
• Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
• Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
• Implemented a continuous improvement mindset to optimize processes, drive efficiency, and deliver exceptional results on all projects.
• Consistently met or exceeded project deadlines through effective time management and prioritization.
• Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.
• Reduced project costs by proactively identifying potential risks and implementing cost-effective solutions.
• Improved team collaboration with regular meetings, clear communication, and shared goals.
• Saved time by spearheading special projects through effective emergency resolution.
• Mentored junior team members for professional growth, improving overall team performance.
• Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
• Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.

• Increased client satisfaction with timely communication and proactive problem-solving skills.
• Maintained accurate records by implementing efficient documentation systems that facilitated information retrieval when needed.
• Streamlined business operations by implementing efficient coordination strategies and organizational systems.
• Optimized internal communications by adopting user-friendly platforms that fostered stronger connections among team members.
• Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
• Evaluated performance metrics to identify areas for improvement and implement effective solutions accordingly.
• Oversaw contract negotiations and managed vendor relationships for optimal pricing and service quality.
• Managed project staffing, recruitment and new hire process.
• Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
• Fostered relationships to reach businesses to identify education and training needs.
• Designed and implemented risk management system to identify and mitigate potential risks.
• Developed complete business plans and operational strategies for new and existing business.