Hi, I’m
Leia Crawford
Customer Service
Elk River,MN
I am the master of my fate; I am the captain of my soul.
Burgess Meredith
Summary
Driven Customer Service Professional with experience as primary point of escalation for high-level client questions, needs, wants and concerns. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions.
Overview
20
years of professional experience
1
Language
Work History
Bumble And Bumble/Aveda
Customer Support Coordinator
05.2018 - Current
Job overview
- Processing all salon over stock return and closures from beginning to end
- Working with salons and carriers to handle missing, lost or damages products
- Process orders via phone or email into SAP
- Secure payments while being PCI compliant
- Respond to all inquiries in the Customer Support email inbox
- Support for our Regional Business Consultant’s in the field
- Manage key accounts, placing orders and sending invoices
- Collaborate with all 4 warehouses and transportation teams.
AVEDA
Lead Customer Relations Coordinator
09.2009 - 05.2018
Job overview
- Supervise 4 employees
- Train new employees on policies, procedures, and systems
- Manage 15 key accounts
- Process and secure payments for up to 100 client orders per day
- Productively support sales personnel with client management in relation to new products and financial affairs.
AVEDA
Retail Sales Auditor
12.2005 - 05.2009
Job overview
- Reconciled bank statements of over $1,000,000 monthly for 50 retail stores
- Monitored daily operations and investigated deposit discrepancies
- Audited all monetary transactions to confirm end of month totals
- Direct communication with staff when issues arise.
Aveda Institute Minneapolis
Lead Guest Relations Coordinator
11.2003 - 12.2005
Job overview
- Process daily deposits up to $10,000 for salon and retail store
- Scheduled approximately 50 appointments per day
- Checked in upwards of 200 guests regularly and handled payment transactions
- Daily coordination with salon staff to ensure client service fulfillment
- Resolved challenges efficiently and effectively.
Education
Roseville Area High School
Graduated, Diploma
Northeast Metro Tech
Certified Nursing Assistant from Nursing
University Overview
GPA: 4.0
Skills
- Active Listening
- Customer Service
- Attention to Detail
- SAP – System Applications and Products
- Time Management
- Microsoft Office/Word
- Team Building
- Exceeding Customer Expectations
- Problem Solving
- Written Communication
- Order Processing
- Telephone Etiquette
- Critical Thinking
- Multitasking and Organization
- Relationship Building
activities
- 08/01/22, present, Director Assistant - Casual, Dignity Memorial/SCI, Assisting guests arriving at funerals by showing them where to park and leading them to the parlor or chapel area., Transporting the deceased to the funeral home., Driving the hearse to the graveside, chapel, or parlor. Rearing the parlor or chapel by cleaning, setting up lights and chairs, and arranging flowers for viewings and services., Ensuring adherence to the funeral wishes of the bereaved family.
- Feed My Starving Children – assembled bags of nutritional food for families in need.
- Boys n Girls Golf Tournament – volunteer yearly to raise money for kids to build great futures.
- Aveda Congress – actively assisted with all aspects of trade show merchandising including purchasing, sales, and packaging order for shipment.
- Mississippi River Challenge – guided participants to stop along route and provided food service.
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePaid sick leave401k matchPaid time offFlexible work hoursWork from home optionTeam Building / Company RetreatsCareer advancementCompany CulturePersonal development programsTimeline
Customer Support Coordinator
Bumble And Bumble/Aveda
05.2018 - Current
Lead Customer Relations Coordinator
AVEDA
09.2009 - 05.2018
Retail Sales Auditor
AVEDA
12.2005 - 05.2009
Lead Guest Relations Coordinator
Aveda Institute Minneapolis
11.2003 - 12.2005
Roseville Area High School
Graduated, Diploma
Northeast Metro Tech
Certified Nursing Assistant from Nursing
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