Leia Espinal
New York,NY
Summary
Proven professional with a stellar record in complex issue resolution and meticulous attention to detail. Proficient in Microsoft Office Suite, adept at efficient administrative tasks. Recognized for outstanding customer service and consistent 100% file quality. Skilled negotiator and problem solver with a background in business administration. An effective team player known for delivering top-notch service in diverse roles, including Telephone Claims Representative, Executive Administrative Assistant and as a Department Manager.
Overview
15
15
years of professional experience
Work History
Telephone Claims Representative I
Geico
03.2021 - Current
- Provided primary customer support to internal and external customers.
- Assists negotiation and liability decisions by using thorough knowledge of vehicle traffic law
- Completes thorough investigation of claims by contacting all parties involved, reviewing police reports, photos, dash cam footage, and all evidence.
- Evaluates 40 escalated claims per day to determine liability, dispute resolution, and arbitration procedures
- Manages coverage issues, including unlisted vehicles, drivers, ride-sharing, and possible business use
- Handles low property damage claims as well as checking whether policy limits are exceeded and making pro rata payments to claimants as needed.
Claims Service Representative
Geico
03.2020 - Current
- First point of contact for policyholders in the event of an accident
- Managing daily claim tasks, like gathering statements from drivers and information for sources such as police reports, photos and estimates, ensuring claims are completed to closure
- Ability to continually move through claims in order to offer customers the best possible service, by being an expert at handling claims
- Maintaining file quality while handling multiple tasks and providing excellent service to customers
- AWARDS AND RECOGNITION : June 2021; Received Outstanding Customer Service Award for completing 27, 100% Customer Service Surveys for the month of May 2021
- Received numerous monthly recognitions for 100% File Quality and Work Handled.
Quality Assurance/Quality Control Administrative Assistant
Domani Inspection Services
06.2017 - 03.2020
- Evaluated over 80 documents daily using Microsoft applications
- Responsible for over 1000 Projects and Scopes for Quality and Accuracy
- Reviewed and Edited Daily Reports, Contract, Contractor and Sub-contractor details and information
- Provided administrative and operational support for Owners and Project Managers
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Executive Administrative Assistant
William K Construction Group, Inc.
07.2015 - 06.2017
- Worked with Property owners, managers, and clients to ensure accuracy with all projects
- Managed office orders, and scheduling; maintained proper insurance and permits, managed subcontractor files and ensured all information was up to date
- Interfaced with customers, answered questions, and directed inquiries appropriately
- Improved company workflow by creating and implementing a digital filing system for 2100+ construction projects, resulting in effortless access and improved organization.
Department Manager
Nordstrom Garden City
08.2009 - 06.2015
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Led team and counterparts to increase productivity by building customer relationships through phone, email, and word of mouth to bring in new clients
- Led by example by excelling at sales goals
- Maintained scheduling and hiring staff as needed
- Assisted buying team by focusing on financial gain created from all products sold in departments managed
- Managed three different departments, combined for 2.5 million dollars and twenty sales associates.
Education
Bachelors Degree - Business Management and Economics
Suny Empire State University
New York, NY05.2025
Some College (No Degree) - Business Administration
Saint John's University
Jamaica, NYSkills
- Customer Relationship Management
- Attention to Detail
- Conflict Resolution
- Negotiating
- Event Planning
- Customer Service
- Reading Comprehension
- Rapid Document Review
- Operations Support System
- Marketing Efforts
- Claims Management
- Merchandising
- Claims Investigation
- Microsoft Office Suite
- Accounting basics
- Project Management
Timeline
Telephone Claims Representative I
Geico
03.2021 - Current
Claims Service Representative
Geico
03.2020 - Current
Quality Assurance/Quality Control Administrative Assistant
Domani Inspection Services
06.2017 - 03.2020
Executive Administrative Assistant
William K Construction Group, Inc.
07.2015 - 06.2017
Department Manager
Nordstrom Garden City
08.2009 - 06.2015
Bachelors Degree - Business Management and Economics
Suny Empire State University
Some College (No Degree) - Business Administration
Saint John's University