Leia Ferguson
Brunswick
Summary
Knowledgeable Healthcare professional with a robust background in managing admissions processes and enhancing census strategies. Proven track record of driving successful admissions campaigns and improving applicant quality. Demonstrated leadership and strategic planning abilities, coupled with effective communication and team collaboration skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admission's Director
The Diplomat
02.2024 - Current
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with the facility.
- Served as primary contact for coordination of hospital discharges and marketing communications.
- Served as a liaison between prospective residents, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Streamlined the admissions process for efficiency, resulting in a faster admission process for patients.
- Review referrals for appropriate patient placement.
- Conduct on-site assessment of patient and bedside sales.
- Implement monthly community events to build relationships.
Admissions Director
Pavilion Healthcare
08.2024 - 02.2025
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement, and marketing communications.
- Increased census rates by developing and implementing strategic marketing initiatives.
- Served as a liaison between prospective residents, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Managed budgets for advertising, events, and promotional materials, ensuring cost-effective spending.
Activity Director
Berea Alzheimer's Care Center
07.2022 - 07.2024
- Oversaw Activities programming, including planning programs of events or schedules of activities and publishing monthly activity calendars with a variety of recreational options for the facility.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Instructed residents in recreational activities to meet specific psychological and physical needs. Encouraged socialization among residents by organizing group games or outings.
- Worked closely with residents by developing individualized plans for each resident based on their interests and abilities. Provided one-on-one support to those who required additional assistance.
- Oversaw the activity staff by interviewing and hiring associates to fill staff vacancies. Coordinated calendars, shifts, and activity schedules with staff. Trained workers in company procedures or policies, delegated tasks, and assigned work hours to staff. Supervised volunteers and provided guidance when necessary.
- Successfully implemented Dementia Live into our orientation process. Certified all employees in Dementia Live.
- Recognized by management for providing exceptional customer service. Working closely with families to ensure that their loved ones were receiving appropriate care while addressing questions and concerns.
- Brought a new program, called Opening Minds through Art (OMA) to the facility. Received grant funding for this program. Partnered with Cleveland State University to give students volunteer opportunities.
Activity Director
Rocky river gardens
11.2021 - 05.2022
- Managed activity staff, including interviewing and hiring associates to fill staff vacancies.
- Delegated work to staff, setting priorities and goals. Trained workers in company procedures or policies. Assigned tasks and work hours to staff.
- Supervised volunteers and provided guidance when necessary.
- Oversaw activity department: Planned, organized, or led exercise routines, athletic events, or arts and crafts. Created monthly activity calendars with a variety of recreational options.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Handled budgetary concerns, keeping activities affordable. Achieved cost-savings by developing functional solutions to problems. Calculated and recorded department expenses and revenue.
Activity Coordinator
Parkside Villa
11.2020 - 04.2021
- Develop, coordinate, and carry out scheduled recreational therapy activities and programs.
- Coordinate with the activity director and other staff members. Train new team members and volunteers while also supervising them.
- Comply with state and federal regulations for nursing homes, inpatient rehabilitation, and the post-acute care industry, including the skilled care facility.
- Create monthly calendars for the assigned unit that fit diverse settings.
- Could you conduct one visit with residents in need?
- Input admission assessments, quarterly, significant changes, annual reports, MDS, care plans, goals, and interventions using Point Click Care (PCC) software
- Chart on individual residents' activity participation using POC
- Write discharge summaries for each resident being discharged
- Input Resident information into OSU lab program for covid testing.
Life enrichment coordinator
The Renaissance
08.2017 - 11.2020
- Develop, coordinate, and carry out scheduled recreational therapy activities and programs with a focus on dementia patients.
- Coordinate with the activity director and other staff members.
- Comply with state and federal regulations for memory care, nursing homes, and inpatient rehabilitation.
- Could you create monthly calendars for the assigned unit that fit the diverse setting?
- Conduct one-on-one visits with residents in need.
- Conduct admission assessments, quarterly assessments, significant changes, and annuals
- Assesses each patient for appropriate plan of care as related to therapeutic recreation needs
- Chart on individual residents activity participation using POC
- Ordered and went shopping for all necessary items for the activity department within the facility budget.
Activity Assistant
Riverview Care pointe
08.2016 - 10.2017
- Carry out planned activities to the dementia population of the facility, which includes physical activity, arts and crafts, spiritual, sensory, and cognitive
- Conduct Admission assessments with new residents and complete peli paperwork
- Encourage socialization, provide entertainment, relaxation, and fulfillment, and improve daily living skills
- Bringing residents to and back from activities.
Education
Bachelor of Science - Healthcare Administration
Devry University
12-2026
Activity director certification -
Lorain County Community College
01.2024
Cosmetology Licenses - Cosmetology Education
Polaris Career Center
05.2014
High School Diploma -
North Olmsted High School
North Olmsted, OH05.2014
Skills
- Customer Service Skills - 11 Years Customer Service
- Patient Evaluations
- 5 Years of healthcare experience with a focus on recreation
- Event Planning Background
- Proficient in all microsoft programs
- Proficient in Point Click Care
- Strong documentation skills
- Strong organizational skills
- Dependable
- Flexible
- Budget Management
- Staff Training
- Volunteer Recruitment
Certification
- Certified Activity Director NCCAP #ADC214535 EXP: 06/01/2025
- Dementia Live Facilitator Age-U-Cate Issued 02/24/2023
- Opening Minds Through Art Facilitator Issued 08/24/2023
References
References available upon request.
Timeline
Admissions Director
Pavilion Healthcare
08.2024 - 02.2025
Admission's Director
The Diplomat
02.2024 - Current
Activity Director
Berea Alzheimer's Care Center
07.2022 - 07.2024
Activity Director
Rocky river gardens
11.2021 - 05.2022
Activity Coordinator
Parkside Villa
11.2020 - 04.2021
Life enrichment coordinator
The Renaissance
08.2017 - 11.2020
Activity Assistant
Riverview Care pointe
08.2016 - 10.2017
Activity director certification -
Lorain County Community College
Cosmetology Licenses - Cosmetology Education
Polaris Career Center
High School Diploma -
North Olmsted High School
Bachelor of Science - Healthcare Administration
Devry University