Leia Fujikawa-Pascua
Las Vegas,NV
Summary
Dynamic Sales and Administrative Manager with extensive experience in customer relationship building and office management. Successfully negotiated with customers and vendors to reduce expenses and boost profits while streamlining operations and enhancing productivity. Proficient in inventory management, purchasing systems, and training staff to achieve business objectives.
Overview
14
14
years of professional experience
Work History
Salesperson
Kelly Spicers
05.2022 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
Administrative Manager
Kelly Spicers
08.2010 - 05.2022
- Maintained efficient daily operations through the timely completion of vital administrative tasks and responsibilities.
- Managed cleanliness and organization of office areas to promote a positive work environment.
- Managed accounts and generated updated reports for company database.
- Contributed to the achievement of overall business objectives by providing assistance to executive management in special projects.
- Initiated the creation of an employee handbook, together with implementing comprehensive IT policies and disaster recovery procedures.
- Streamlined office design process by actively engaging with construction and utility contractors.
- Worked closely with IT department in resolving technical problems, resulting in improved overall system performance.
- Ensured prompt attention to resolving financial discrepancies and addressing customer billing issues.
- Implemented centralized purchasing system to improve efficiency and eliminate redundancies.
- Utilized data analysis to monitor stock levels, validate purchase requisitions, and expedite customer orders through efficient purchase order creation.
- Developed and executed strategies for efficient purchasing and inventory management.
- Achieved successful management of multiple high-priority projects with unwavering attention to detail, meeting all deadlines.
- Successfully managed and coordinated office move, maintaining uninterrupted workflow during the transition period.
- Enhanced productivity by introducing new software and providing training to staff on efficient administrative processes.
- Evaluated current operational procedures and made recommendations for improvement, resulting in enhanced overall productivity.
- Ensured accuracy in inventory management and streamlined supply chain processes.
- Led new hire recruitment, orientation, and training to meet organizational needs.
- Streamlined operations to increase profit.
- Built connections and nurtured relationships with customers through positive interactions.
- Handled challenging customers and clients while supporting junior staff to ensure superior customer service.
- Efficiently managed purchasing, sales, marketing, and customer account operations.
- Monitored and managed employee attendance and punctuality issues, promptly taking action to discourage recurrence.
- Successfully reduced expenses while increasing profits through negotiating price agreements with customers and vendors.
Billing Assistant
KB Electric
03.2020 - 01.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced invoice discrepancies through meticulous verification and prompt error resolution.
- Increased efficiency of invoice processing by implementing streamlined data entry techniques and software tools.
- Developed organized filing systems and prioritized tasks efficiently to enhance processing time for high-volume invoices.
- Led training sessions for new team members on invoice processing procedures, ensuring smooth integration into department and maintaining high performance.
- Diligently verified billing data to identify and rectify discrepancies.
- Maximized revenue recovery by identifying and correcting billing errors with diligence.
Education
Associate of Arts - Computer Graphics
Common Wealth Business College
Honolulu06.1997
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Office Administration
- Organization and Multitasking
- Office Management
- Customer Service
- Product and Service Sales
Timeline
Salesperson
Kelly Spicers
05.2022 - Current
Billing Assistant
KB Electric
03.2020 - 01.2022
Administrative Manager
Kelly Spicers
08.2010 - 05.2022
Associate of Arts - Computer Graphics
Common Wealth Business College
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