Leia Glaspie
Kissimmee,FL
Summary
Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. Committed and thorough with 10 years of experience, quick typing skills and strong work ethic. Expert at coordinating and completing projects with minimal supervision. Proven strengths in relationship building and communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Data Entry Specialist
CareMetx
Lake Mary, FL
09.2022 - Current
- Inputted data into computer system to ensure accuracy and completeness of records.
- Organized files, updated customer information, and generated reports as requested.
- Identified errors in the data entry process and corrected them promptly.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Verified entries made in the database against original paper documents to ensure accuracy.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Assisted other departments with research projects involving large amounts of data entry.
- Entered large volumes of data quickly with a high degree of accuracy.
Medical Service Coordinator
Wipro Technologies
Tampa, FL
12.2021 - 09.2022
- Worked closely with the Veteran Administration Regional Office of Veterans with disability and compensation claims to coordinate daily workload and other assignments.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Handling 60+ calls a day, utilizing emails, Microsoft word, Excel while scheduling appointments with Veterans and providers nationwide.
- Conducted follow-up calls to patients to ensure satisfaction with services provided.
Eligibility Coordinator (Completed Contract)
OurFlorida Emergency Rental Assistance Program
Lake Mary, FL
11.2020 - 12.2021
- Ensured compliance with applicable laws, regulations, and standards when making determinations about applicant eligibility.
- Assisted in training new staff members on how to properly evaluate an applicant's eligibility for a program or service.
- Responded promptly to inquiries from applicants regarding their status or questions they may have about the process.
- Collaborated with other departments within the organization to ensure accurate determination of an individual's program and service eligibility.
- Reviewed applications for completeness, accuracy, and compliance with established guidelines.
- Maintained up-to-date records of all applicant information including documents submitted as part of the application process.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Accounts Payable Clerk (Completed Contract)
Pasco-Hernando State College
Brooksville, FL
02.2019 - 12.2020
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
Supervisor of Operations
Highland Assisted Living & Memory Care
Jackson, MI
08.2017 - 02.2019
- Established a positive working relationship between nurses, physicians, social workers, therapists, administrators, volunteers, family members and other healthcare professionals.
- Collaborated with interdisciplinary teams to develop individualized care plans for each resident based on their specific needs and preferences.
- Managed employee performance through regular feedback sessions and coaching sessions when needed.
- Addressed complaints from families regarding the care provided by nursing home staff members promptly and effectively.
- Hired, trained, and managed a team of six employees on overnight, twelve-hour shifts to ensure clients’ safety and well-being were always met and document/report any changes in clients’ overall health status.
- Monitored patients’ medications and update health charts daily.
- Assisted clients with personal care, including dressing, mobility, administering medication, personal hygiene, eating, and transporting clients to doctors’ appointments.
Referral Specialist
Humana
St. Petersburg, FL
09.2013 - 09.2017
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Monitored changes in payer policies related to referral processing and communicated those changes internally.
- Handled over 55+ inbound and outbound calls, in a call center environment to speak with Humana customers regarding their insurance coverage/enrollment and speak with providers to gather required patient information while maintaining live chats, and emails.
- Interpreted complex benefit plans accurately when determining whether requested services are covered under an individual's policy.
- Utilized Athena software to help patients and the practice realize substantial savings, while simultaneously maintaining HIPAA compliance.
Education
Completion of The Law Enforcement Basic Recruit Program - Law Enforcement
Pasco-Hernando State College
New Port Richey, FL02-2020
High School Diploma -
Jackson High School
Jackson, MI05-2011
Skills
- Data Entry
- Error Correction
- Development Team Collaboration
- Experience In Conflict Resolution
- Diplomatic Communication
- Technical Troubleshooting
- Call Documentation
- Invoice Requests
- Effective Customer Communication
- Program understanding and advisement
- Proficient in Microsoft Office Suites (Word, Outlook, Excel, PowerPoint, OneNote, and Access)
- Remediation Execution
- Customer Relations
References
References available upon request.
Timeline
Data Entry Specialist
CareMetx
09.2022 - Current
Medical Service Coordinator
Wipro Technologies
12.2021 - 09.2022
Eligibility Coordinator (Completed Contract)
OurFlorida Emergency Rental Assistance Program
11.2020 - 12.2021
Accounts Payable Clerk (Completed Contract)
Pasco-Hernando State College
02.2019 - 12.2020
Supervisor of Operations
Highland Assisted Living & Memory Care
08.2017 - 02.2019
Referral Specialist
Humana
09.2013 - 09.2017
Completion of The Law Enforcement Basic Recruit Program - Law Enforcement
Pasco-Hernando State College
High School Diploma -
Jackson High School