Leia Roitour
Eastgardens,NSW
Summary
Highly motivated and enthusiastic individual seeking an entry-level position in the financial industry. Currently pursuing a double diploma in compliance and auditing at CAL, with a strong interest in customer service and policy-related work. Experienced in running a successful business and serving as an office manager and administrator for a small dental laboratory/prosthetic clinic. Possess excellent transferable skills in management, administration, customer service, and bookkeeping. Skilled in connecting with others and understanding their needs and desires, while ensuring alignment with company goals. Committed to delivering exceptional customer service and contributing to organizational success.
Overview
25
25
years of professional experience
Work History
Office Manager/Bookkeeper
D.K.Dental Studio Pty. Ltd
01.2018 - 01.2023
- Provided high-quality customer service to a diverse range of clients across their lifespan
- Managed demanding clients while retaining them in the business
- Handled complaints and questions, and re-directed calls to other team members
- Established and maintained professional relationships with private health practitioners, dentists, supply companies and subcontractors
- Undertook the research and analysis of advertising channels to target the right clientele
- Recoding financial transactions for the business
- Closing the month's books to get ready for tax filing
- A broad range of administrative skills, including data entry, managing team calendars, and creating company reports
- Familiar with Microsoft Office (basic knowledge)
- Verbal and written communication skills to handle incoming correspondence from customers, suppliers and stakeholders promptly and professionally
- Setting and implementing internal policies according to Australian Dental Boards Association policies
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Administrative Officer
D.K.Dental Studio Pty Ltd
03.2013 - 04.2018
- Front desk and customer service duties
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assisted development and implementation of new administrative procedures
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Receptionist Administrator
D.K.DENTAL STUDIO PTY LTD
01.2008 - 03.2013
- Answered incoming calls, directing clients to individuals addressing specific needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Organized and maintained physical and digital filing systems
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Bereavement SIDS for kids foundation
Drummoyne
01.2008 - 06.2008
- Counselling individuals and/or families independently or running group sessions for bereavement
- Assisting clients with identifying and expressing anger, sadness or guilt
- Pinpointing and resolving unhealthy coping mechanisms, combating depressive symptoms, and encouraging grief expression through journals, art, or other outlets
- Worked with a team of other professionals, such as social workers, psychiatrists, and physicians
- Case managing, organising appointments, organising treatment plans, and facilitating internship training
- Provided counseling and crisis intervention services.
Clinical Coordinator
Dentistry at Darlinghurst, St. Vincent Hospital Private
01.1998 - 01.2005
- Communicating with clients by telephone or in person to provide information about services
- Front desk duties
- Managing filling system
- Check to ensure that appropriate changes are made to resolve clients' problems
- Process client's payments in line with treatment funding plans
- Schedule cancel appointments for current and prospective clients
- Dealing with small employees' issues and fulfilling other duties as required by the director
- Arranging roaster weekly
- Managing internal team meetings and communication, including meeting minutes, general emails, and organising team meetings
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care
- Mentored new clinical staff members for proper onboarding and orientation processes
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Education
Double Diploma of Quality Auditing And Compliance - Business
CAL (College For Adult Learning)
Sydney, NSW01.2025
Masters of Social Science - Counseling and Psychotherapy
Australian College of Applied Psychology
Sydney, NSW01.2007
Bachelor of Medical Science - Science Education
Macquarie University
North Ryde, NSW01.2000
Skills
- Conflict resolution skills
- Customer Service
- Compliance Monitoring
- Billing
- Bookkeeping
- Inventory Control
- Expense Reporting
- Workforce Management
- Team Supervision
- Policy Development
- Administrative Support
- Mail Handling
- Organizational Skills
- Document Management
- Regulatory Compliance
- Scheduling and Calendar Management
- Policy and Procedure Modification
- Customer Relations
- Excellent Multi-Tasking Ability
- Relationship Building
- Scheduling
- Database Administration
- Counselling skills
- Prioritising and meeting deadlines
- Quick learner with demonstrated ability to acquire and effectively apply knowledge in practice
References
References available upon request.
Languages
English
Professional Working
Timeline
Office Manager/Bookkeeper
D.K.Dental Studio Pty. Ltd
01.2018 - 01.2023
Administrative Officer
D.K.Dental Studio Pty Ltd
03.2013 - 04.2018
Receptionist Administrator
D.K.DENTAL STUDIO PTY LTD
01.2008 - 03.2013
Bereavement SIDS for kids foundation
Drummoyne
01.2008 - 06.2008
Clinical Coordinator
Dentistry at Darlinghurst, St. Vincent Hospital Private
01.1998 - 01.2005
Double Diploma of Quality Auditing And Compliance - Business
CAL (College For Adult Learning)
Masters of Social Science - Counseling and Psychotherapy
Australian College of Applied Psychology
Bachelor of Medical Science - Science Education
Macquarie University
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