Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leia Thomas

Centennial

Summary

Customer Service Representative with expertise in oral and written communication, active listening, and analytical problem-solving. Proven ability to enhance customer experiences through service-oriented behaviors and customized solutions, fostering loyalty. Experienced Lead Front Desk Receptionist adept at managing high-traffic areas, streamlining administrative processes, and ensuring a welcoming environment. Recognized for exceptional organizational skills and attention to detail, with a track record of improving front desk efficiency and guest satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Front Desk Receptionist

Ninja Nation
03.2025 - Current
  • Greeted guests to create positive first impressions.
  • Managed multi-line phone system, efficiently directing calls to departments.
  • Scheduled appointments and maintained calendars for staff and clients.
  • Trained front desk staff on policies and procedures to enhance efficiency.
  • Maintained current knowledge of products and services to ensure accurate customer information.
  • Tracked office supply inventory levels and placed orders as needed.
  • Assisted with new employee onboarding by providing orientation materials and explaining policies.

Babysitter

Self Employed Services
01.2019 - Current
  • Supervised activities for 5-year-old boy and 6-year-old girl, ensuring safety and engagement during playtime.
  • Prepared nutritious meals and snacks, accommodating dietary restrictions.
  • Developed daily schedules to balance structured activities with free play opportunities.
  • Communicated effectively with parents about child behavior and daily progress.
  • Organized educational games and crafts to enhance developmental skills.
  • Maintained clean, safe environment while adhering to health and safety standards.

Volunteer Camp Counselor

Morgan Hill Community Church
01.2019 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Led groups of children safely through variety of camp activities.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Kept athletic and games equipment and facilities organized and maintained.

Security Guard

Allied Security
01.2024 - 09.2024
  • Rapidly assessed and deflected emergency situations to mitigate issues.
  • Responded to alarms, investigated disturbances, and escalated crises by contacting law enforcement.
  • Conducted daily monitoring and patrolled buildings, grounds, and work sites.
  • Verified photo identification before granting facility access for security purposes.
  • Utilized company vehicle, bicycle, and foot patrols to monitor premises effectively.
  • Served as a deterrent against criminal activity, vandalism, and misconduct to ensure safe operations.

Lifeguard

Trails Recreation Center
01.2023 - 01.2024
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored pools and surrounding areas for adherence to safety protocols.

Hostess and Waitress

IHOP
06.2021 - 03.2022
  • Greeted and seated guests, ensuring a friendly and welcoming atmosphere.
  • Managed waitlists and optimized seating arrangements for efficiency.
  • Took phone orders and drink orders to enhance guest experience.
  • Provided menus while informing guests about daily specials and promotions.
  • Assisted servers by relaying guest requests for timely service.
  • Cleaned assigned areas and bussed tables to maintain cleanliness.
  • Coordinated seating for large parties to maximize dining capacity.
  • Facilitated communication between guests and staff to address needs.

Education

Denver Health EMT
Denver, CO
06-2025

High School Diploma -

Endeavor High School
Centennial, CO
12.2023

Skills

  • Complaint resolution
  • Customer service
  • Time management
  • First aid certification
  • Event planning
  • Team collaboration
  • Communication skills
  • Office administration
  • Safety compliance
  • Policy enforcement
  • Appointment scheduling
  • Front office management

Certification

  • CPR/First Aid certified
  • Lifeguard certified
  • NREMT certified

Timeline

Lead Front Desk Receptionist

Ninja Nation
03.2025 - Current

Security Guard

Allied Security
01.2024 - 09.2024

Lifeguard

Trails Recreation Center
01.2023 - 01.2024

Hostess and Waitress

IHOP
06.2021 - 03.2022

Babysitter

Self Employed Services
01.2019 - Current

Volunteer Camp Counselor

Morgan Hill Community Church
01.2019 - Current

Denver Health EMT

High School Diploma -

Endeavor High School

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