LEIA WARNER
Spring,TX
Summary
Seeking an entry level position in a company that employs energetic and eager employees. Willing to learn new things and experience new and exciting opportunities.
Overview
11
11
years of professional experience
Work History
Hardlines Merchandiser
Goodwill Industries Of Houston
Spring, TX
09.2024 - Current
- Proactively identified opportunities for improvement in hardlines merchandising, sharing insights with management to drive store performance.
- Streamlined inventory management processes, ensuring timely replenishment of stock to maintain optimal product availability.
- Assisted customers in locating desired items, providing exceptional service that fostered loyalty and repeat business.
- Collaborated with cross-functional teams to create engaging in-store promotional events that drove foot traffic and increased sales.
- Maintained a safe shopping environment by adhering to company guidelines and addressing potential hazards promptly.
- Optimized product assortment by carefully analyzing customer buying patterns and adjusting offerings accordingly.
- Maximized profitability through effective pricing strategies, closely monitoring competitor activity and adjusting as necessary.
- Enhanced visual appeal of hardlines displays by incorporating innovative ideas and staying current on industry trends.
- Implemented successful seasonal transitions of merchandise displays, capturing consumer interest during key selling periods.
- Increased sales by strategically organizing and displaying merchandise in visually appealing ways.
- Improved store layout for enhanced customer experience and easier navigation throughout the hardlines section.
- Trained new team members on merchandising best practices, empowering them to contribute effectively to the store''s success.
Sales Associate
Honey Farms
Conroe, TX
10.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Firewatch/Holewatch
Gulfspan Industrial LLC
09.2022 - 01.2023
- Keep visible contact at all times with workers inside confined space, using portable monitors when necessary to sample air quality in work area
- Watch out for fire hazards in work place while hot work is being performed by employees and for set duration after hot work
- Maintain conditions and safety requirements stated opt safety permit
- Keep flammable materials away from flammable sources
- In case of fire extinguish immediately or call proper safety personnel or emergency personnel to resolve issue
- Clear workers in case of fire our unsafe working conditions
Server
Pluckers Wing Bar
05.2022 - 09.2022
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
- Managed orders and accompanied financial transactions using digital Point of Sale system
- Helped resolve customer concerns
- Ensured maintenance of food hygiene in accordance with standards and guidelines
Server/Bartender
Buffalo Wild Wings
Pasadena, Tx
05.2021 - 03.2022
- Served Bar and Restaurant patrons ordered drinks, including beer, wine, and mixed beverages
- Kept the bar area clean, safe, and well stocked throughout the shift
- Performed daily inventory audits
- Operated as sole bartender during weekday shifts and was accompanied by an extra bartender on weekends and busy weekday night shifts
Server
Red Robin Gourmet Burgers and Brews
Pasadena, Tx
01.2018 - 05.2021
- Top performer in monthly and quarterly sales and customer satisfaction competitions
- Suggested menu items and specialty drinks according to corporate standards
- Completed side work such as cleaning server equipment, and refilling condiments
- Performed complete opening, closing, and shift change duties to keep restaurant running efficiently
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Server
Willies Grill and Icehouse
Pasadena, Tx
08.2015 - 01.2018
- Accurately totaled, processed, and collected payments from guests
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
Server
Baytown Seafood
Deer Park, Tx
06.2014 - 08.2015
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
- Trained new servers on menu knowledge and how to provide quality service.
Education
San Jacinto Community College
01.2018
High School Diploma - undefined
Deer Park High School
05.2015
Skills
- Proficient at Microsoft Office (Word, PowerPoint, Excel)
- Excellent Customer Service Skills
- Good at Multi-Tasking
- Positive Attitude
- Very Adaptive to Changing Environments
- Works Great under Pressure
- Merchandise presentation
- Pricing strategy
- Promotional planning
- Trend forecasting
Timeline
Hardlines Merchandiser
Goodwill Industries Of Houston
09.2024 - Current
Sales Associate
Honey Farms
10.2023 - 09.2024
Firewatch/Holewatch
Gulfspan Industrial LLC
09.2022 - 01.2023
Server
Pluckers Wing Bar
05.2022 - 09.2022
Server/Bartender
Buffalo Wild Wings
05.2021 - 03.2022
Server
Red Robin Gourmet Burgers and Brews
01.2018 - 05.2021
Server
Willies Grill and Icehouse
08.2015 - 01.2018
Server
Baytown Seafood
06.2014 - 08.2015
High School Diploma - undefined
Deer Park High School
San Jacinto Community College