Leiah Jeffries
Detroit,MI
Summary
Experienced Project Manager dedicated to excellence in Operations and Project Management. Proven success in managing diverse projects, optimizing workflows, and strategically mitigating risks for enhanced operational efficiency. Recognized for fostering cross-functional collaboration, providing detailed audit documentation, and proposing strategic solutions. Eager to leverage a strong background in project management and risk mitigation to contribute to a dynamic team and drive organizational success.
Overview
7
7
years of professional experience
Work History
Project Manager
Better Mortgage
01.2021 - 11.2023
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Senior Operations Project Coordinator
DoorDash
10.2020 - 01.2021
- Improved operational efficiency by streamlining processes and implementing new project management tools.
- Enhanced team collaboration through regular communication, status updates, and goal setting.
- Reduced project completion times by effectively allocating resources and prioritizing tasks.
- Increased customer satisfaction with timely project delivery and consistent communication throughout the project lifecycle.
Senior Trust & Safety Specialist
Uber
07.2017 - 05.2020
- Expertly managed 2500+ critical cases, conducting detailed investigations and minimizing risks
- Collaborated with stakeholders to resolve cases, ensuring aligned internal and external communication
- Mentored peers, facilitated educational briefings, and employed data analysis for cross-functional process improvement
- Pioneered complex internal projects to elevate operational efficiency and mitigate risk
- Improved safety compliance rating from 73% to 98% in 6 months
Customer Support Representative
Uber
06.2016 - 07.2017
- Specialized in Incident Response Team (IRT) matters, guaranteeing steadfast customer support
- Resolved intricate incidents, communicated findings to management, and supervised CSRs
- Increased customer satisfaction by 20% in 3 months, reducing customer complaints by 50%
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Cyber Security & IT
Western Governors University
Salt Lake City, UT09.2026
High School Diploma -
University Preparatory Academy - High School
Detroit, MI06.2010
Skills
- Inventory Control
- Financial Administration
- Contract Management
- Adaptability
- Documentation
- Strategic Planning
- Conflict Resolution
- Stakeholder Management
- Critical Thinking
- Process Improvement
- Project Management
- Complex Problem Solving
- Training & Development
- Risk Mitigation
- Case Management
- Performance & KPIs
- IT Systems
- Confidential Materials
- Budget Management
- Scoping & Requirements Gathering
- Team Leadership
- Client Relationship Management
Software Proficiency
- Jira
- Asana
- Salesforce
- Zendesk
- Google Workspace
- MS Excel
- Slack
- Zoom
- Microsoft Project
- SQL
Timeline
Project Manager
Better Mortgage
01.2021 - 11.2023
Senior Operations Project Coordinator
DoorDash
10.2020 - 01.2021
Senior Trust & Safety Specialist
Uber
07.2017 - 05.2020
Customer Support Representative
Uber
06.2016 - 07.2017
Bachelor of Science - Cyber Security & IT
Western Governors University
High School Diploma -
University Preparatory Academy - High School