Summary
Overview
Work History
Education
Skills
Software Proficiency
Timeline
Generic

Leiah Jeffries

Detroit,MI

Summary

Experienced Project Manager dedicated to excellence in Operations and Project Management. Proven success in managing diverse projects, optimizing workflows, and strategically mitigating risks for enhanced operational efficiency. Recognized for fostering cross-functional collaboration, providing detailed audit documentation, and proposing strategic solutions. Eager to leverage a strong background in project management and risk mitigation to contribute to a dynamic team and drive organizational success.

Overview

7
7
years of professional experience

Work History

Project Manager

Better Mortgage
01.2021 - 11.2023
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Senior Operations Project Coordinator

DoorDash
10.2020 - 01.2021
  • Improved operational efficiency by streamlining processes and implementing new project management tools.
  • Enhanced team collaboration through regular communication, status updates, and goal setting.
  • Reduced project completion times by effectively allocating resources and prioritizing tasks.
  • Increased customer satisfaction with timely project delivery and consistent communication throughout the project lifecycle.

Senior Trust & Safety Specialist

Uber
07.2017 - 05.2020
  • Expertly managed 2500+ critical cases, conducting detailed investigations and minimizing risks
  • Collaborated with stakeholders to resolve cases, ensuring aligned internal and external communication
  • Mentored peers, facilitated educational briefings, and employed data analysis for cross-functional process improvement
  • Pioneered complex internal projects to elevate operational efficiency and mitigate risk
  • Improved safety compliance rating from 73% to 98% in 6 months

Customer Support Representative

Uber
06.2016 - 07.2017
  • Specialized in Incident Response Team (IRT) matters, guaranteeing steadfast customer support
  • Resolved intricate incidents, communicated findings to management, and supervised CSRs
  • Increased customer satisfaction by 20% in 3 months, reducing customer complaints by 50%
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Cyber Security & IT

Western Governors University
Salt Lake City, UT
09.2026

High School Diploma -

University Preparatory Academy - High School
Detroit, MI
06.2010

Skills

  • Inventory Control
  • Financial Administration
  • Contract Management
  • Adaptability
  • Documentation
  • Strategic Planning
  • Conflict Resolution
  • Stakeholder Management
  • Critical Thinking
  • Process Improvement
  • Project Management
  • Complex Problem Solving
  • Training & Development
  • Risk Mitigation
  • Case Management
  • Performance & KPIs
  • IT Systems
  • Confidential Materials
  • Budget Management
  • Scoping & Requirements Gathering
  • Team Leadership
  • Client Relationship Management

Software Proficiency

  • Jira
  • Asana
  • Salesforce
  • Zendesk
  • Google Workspace
  • MS Excel
  • Slack
  • Zoom
  • Microsoft Project
  • SQL

Timeline

Project Manager

Better Mortgage
01.2021 - 11.2023

Senior Operations Project Coordinator

DoorDash
10.2020 - 01.2021

Senior Trust & Safety Specialist

Uber
07.2017 - 05.2020

Customer Support Representative

Uber
06.2016 - 07.2017

Bachelor of Science - Cyber Security & IT

Western Governors University

High School Diploma -

University Preparatory Academy - High School
Leiah Jeffries