Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leiah McEachin

Glen Allen,VA

Summary

High-performing Bank Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Banking Customer Service Representative

Capital One
11.2021 - Current
  • Managed ~50 customer calls per day
  • Established relationships with priority bank customers and offered solutions aligned with individual situations and preferences.
  • Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
  • Responded proactively and positively to rapid change.
  • Assisted customers with setting up bill payments, direct deposits, and other banking services
  • Resolved customer inquiries and complaints in a timely and professional manner
  • Developed and implemented marketing strategies to promote banking products and services
  • Managed customer escalations with a focus on providing solutions and exceeding service level agreements
  • Partnered with branch associates and other bank departments to fulfill client requests.

Licensed Insurance Agent

Liberty Mutual
10.2020 - 11.2021
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Proficient in customer service, sales, and customer retention
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and presented quotes to clients and negotiated terms to meet their needs
  • Processed electronic payments.


Supervisor

Hudson News
05.2018 - 11.2021
  • Supervised and monitored daily operations of 15+ employees, ensuring productivity and efficiency
  • Monitored workflow to improve employee time management and increase productivity.
  • Ensured compliance with company policies and procedures
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Resolved customer complaints and conflicts
  • Counted cash registers periodically to make sure safe and deposits were accurate
  • Performed official money count every night.

Customer Service Rep

Rite Aid
08.2017 - 05.2018
  • Exceptional ability to build relationships with customers and demonstrate a high level of customer satisfaction
  • Ability to manage multiple tasks at one time while maintaining a high level of accuracy and attention to detail
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in the register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Education

High School Diploma -

Varina High School
Henrico, VA
06.2016

Skills

  • Detailed Oriented
  • Customer Service
  • MS Office
  • Management
  • Sales
  • Finance
  • Teamwork and Collaboration
  • Effective Communication
  • Reliability
  • Multitasking Abilities

Timeline

Banking Customer Service Representative

Capital One
11.2021 - Current

Licensed Insurance Agent

Liberty Mutual
10.2020 - 11.2021

Supervisor

Hudson News
05.2018 - 11.2021

Customer Service Rep

Rite Aid
08.2017 - 05.2018

High School Diploma -

Varina High School
Leiah McEachin