Leiah Lawrence

Akron

Summary

Dedicated professional with extensive experience in coaching and mentoring teams to achieve operational excellence. Skilled in time management and decision-making, leading to improved efficiency and productivity in fast-paced environments.

Cross trained 15+ associates aswell reduced standard headcount ,exceeding average work rates .

Phlebotomy tech certified Currently working towards my LPN license .

Overview

years of professional experience

Certification

Work History

Process Guide /Shipping Clerk

Amazon

Akron, OH

01.2023 - Current

Coordinated cross-functional teams to resolve issues impacting delivery timelines.
Trained new team members on standard operating procedures and safety protocols.
Analyzed workflow data to identify bottlenecks and recommend improvements.
Supported daily operational workflows to enhance team efficiency and productivity.
Assisted in process documentation for improved accuracy.
Assisted in optimizing workflow processes to enhance operational efficiency.

Dietary Cook

CHS Health Institude

Akron, CO

02.2020 - 11.2022

Prepared nutritious meals adhering to dietary guidelines and patient preferences.
Maintained kitchen cleanliness and safety standards, ensuring compliance with health regulations.
Trained kitchen staff on food safety protocols and culinary techniques to ensure compliance and quality.
Developed and implemented efficient meal preparation processes to enhance service delivery.
Maintained strict levels of cleanliness for tables, floors, and prep areas.

Assistant Manager

McDonald's

Akron, OH

06.2018 - 12.2020

Oversaw daily operations, ensuring adherence to health and safety standards.
Trained and mentored staff on customer service best practices and operational procedures.
Developed staff schedules, optimizing labor costs while maintaining service quality.
Managed inventory levels, reducing waste through effective stock control measures.
Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.

Education

NHA Certified Phelbotomy Technician - Phlebotomy

Phlebotomyusa

California, LA

12.2024

Skills

Standard operating procedures
Coaching and mentoring
Collaborative mindset
Innovation and creativity

HIPAA compliance
Data entry
Decision-making
Time management