Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leiana Nitchie

Johnston,IA

Summary

Veterinary assistant with extensive experience in patient care, scheduling, updating medical records, communication and collaboration with team memebers and clients, anesthesia administration, and assisting in surgical procedures as well as routine wellness care. Committed to enhancing patient and client experiences through exceptional care and education. Seeking to leverage skills in a new career path.

Overview

7
7
years of professional experience

Work History

Veterinary Assistant

Iowa Veterinary Wellness Center
Des Moines, IA
12.2021 - Current
  • Managed patient scheduling and appointment confirmations for veterinary services.
  • Updated and managed pet medical records in electronic systems, such as IDEXX Neo and Cornerstone, efficiently.
  • Provided compassionate support to clients during stressful situations involving pets.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Administered IV catheters and managed anesthesia processes, ensuring effective sedation and patient care.
  • Assisted veterinarians with surgeries, dentistry procedures, routine wellness procedures, and holistic therapies, such as acupuncture and chiropractic care.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Operated radiographic and ultrasound equipment.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Communicated effectively with coworkers and clients regarding the pet's condition or treatment plan.
  • Maintained clean and organized workspaces, including surgical and examination rooms.

Doggie Daycare Lead

Doggy Day care
DesMoines, IA
01.2020 - 12.2021
  • Developed and implemented enrichment programs to enhance dog behavior and social skills.
  • Trained and mentored staff on best practices for dog handling and safety protocols.
  • Administered medications as needed for any pets requiring medication during their stay.
  • Organized special events and activities for customers' pets while attending doggie daycare, such as birthday parties or playtime with other dogs.
  • Oversaw the activities of each dog while they were in attendance at doggie daycare.
  • Communicated with pet owners regarding their dogs' behavior and care needs effectively.
  • Maintained cleanliness and organization in play areas, feeding stations, and sleeping quarters.

General Manager

Vape shop
Des Moines, IA
06.2018 - 01.2020
  • Oversaw daily operations and staff management for a busy vape shop.
  • Managed inventory levels and ordered products to maintain stock availability. Developed a new and improved inventory system.
  • Trained new employees on customer service standards and product knowledge.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials. Always ensuring we had the best-selling and newest products.

Education

Dog Trainer - Dog Training

Animal Behavior College
08-2019

High School Diploma -

Urbandale High School
Urbandale, IA
06-2018

Skills

  • Animal behavior understanding
  • Staff mentorship
  • Attention to detail
  • Team collaboration
  • Patient scheduling
  • Medical records management
  • Anesthesia administration
  • Client communication
  • Surgical assistance
  • Laboratory testing
  • Stress management
  • Time management

References

References available upon request.

Timeline

Veterinary Assistant

Iowa Veterinary Wellness Center
12.2021 - Current

Doggie Daycare Lead

Doggy Day care
01.2020 - 12.2021

General Manager

Vape shop
06.2018 - 01.2020

Dog Trainer - Dog Training

Animal Behavior College

High School Diploma -

Urbandale High School

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