LEIANDREA LEWIS
Tupelo,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Communicator
InfoCision
Remote
04.2024 - Current
- Worked with renowned organizations such as St. Jude Children's Hospital, The National Rifle Association, and large Non-Profit's.
- Engaged in impactful conversations on various subjects within a versatile inbound/outbound call center
- Generated revenue through effective sales techniques, order processing and fundraising initiatives.
- Collaborated with internal teams to develop effective messaging across multiple channels.
Patient Care Advocate
Alorica
Remote
06.2020 - 04.2024
- Validated and cross-checked patients' information, ensuring its accuracy before documentation in the EMR system.
- Collaborated with insurance companies to confirm the accuracy of details and efficiently handle billing tasks
- Handled the collection of credit card payments for patients' co-payments and supplementary financial commitments
- Secured prior authorizations for mitigating patient barriers to medical services.
- Connected patients with support resources for financial assistance
- Collaborated with insurance companies to ensure coverage of necessary treatments or medications.
- Assisted with scheduling appointments or tests as needed by the patients' physicians or specialists.
- Maintained current knowledge of relevant laws, HIPAA regulations, policies, procedures, standards of practice related to patient advocacy.
Quality Control Lead Inspector
Toyota
Blue Springs, MS
01.2019 - 11.2020
- Ensured maintenance of the production floor and a safe work environment.
- Implemented a meticulous monitoring system for each sort, guaranteeing proper inspections and zero containment breaks.
- Investigated process failures that could have caused out-of-specification results during production runs.
- Executed end-of-shift cleanup and preparation activities in close coordination with Quality Team Leads and Supervisors.
- Maintained high standards for inspector performance and customer satisfaction.
Front Desk Manager
Holiday Inn Express
New Albany, MS
01.2016 - 01.2019
- Trained new hires on procedures, policies, and customer service expectations.
- Greeted guests and checked them in and out of the hotel.
- Resolved guest complaints in a professional manner.
- Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
- Managed inventory of supplies used at the front desk.
- Performed administrative duties as required such as filing paperwork or updating records.
- Processed payments for services rendered at the front desk.
- Developed and implemented strategies to improve customer satisfaction.
- Handled cash transactions accurately while adhering to established policies and procedures.
- Monitored front desk staff to ensure they met customer service standards.
- Reviewed guest feedback forms to identify areas needing improvement.
- Conducted regular audits of all front desk operations.
- Scheduled shifts for front desk personnel.
- Oversaw recruiting, interviews and new employee hiring.
Customer Service Representative
Acco Brands
Booneville, MS
06.2014 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Asurion
Tupelo, MS
12.2012 - 06.2014
- Managed and analyzed multiple platforms to pinpoint source of issues
- Demonstrated exceptional ability to actively listen to customer needs, resulting in the delivery of customized and empathetic solutions that significantly improved customer satisfaction and fostered loyalty.
- Conducted thorough research and provided accurate information to address inquiries and resolve issues
- Utilized strong problem-solving skills, product expertise, and technical knowledge to efficiently troubleshoot issues with Direct TV equipment, resulting in timely resolutions and increased customer satisfaction and brand loyalty.
Education
Certificate - Early Childhood Education
Itawamba Community College
Tupelo, MS01.2015
High School Diploma -
Gentry High School
Indianola, MS01.2006
Skills
- Adaptability
- Appointment Scheduling
- Communication Skills
- Computer Skills
- Customer Relationship Management
- Customer Service
- Interpersonal Skills
- Microsoft Office Suite
- Patient Care
- Problem-Solving
- Schedule Coordination
- Technical Support Skills
- Verbal Communication
- Video Conferencing Software
- 45 WPM Typist
- Patient Care
Zip
38804
State
MS
City
Tupelo
Timeline
Communicator
InfoCision
04.2024 - Current
Patient Care Advocate
Alorica
06.2020 - 04.2024
Quality Control Lead Inspector
Toyota
01.2019 - 11.2020
Front Desk Manager
Holiday Inn Express
01.2016 - 01.2019
Customer Service Representative
Acco Brands
06.2014 - 01.2016
Customer Service Representative
Asurion
12.2012 - 06.2014
Certificate - Early Childhood Education
Itawamba Community College
High School Diploma -
Gentry High School
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