Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leiani Sok

Auburn

Summary

Motivated and hardworking college student seeking a part-time position to gain more professional experience while
contributing to a team. Demonstrates strong communication skills and a commitment to customer satisfaction. Quick
learner with a proven ability to provide support that fosters positive outcomes for both customers and the business. Also looking for more jobs to broaden business experience and knowledge for future careers.

Overview

2
2
years of professional experience

Work History

Sales Advisor

Best Buy
12.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Demonstrated features, answered questions and offered solutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Developed and maintained a healthy friendship with coworkers.

Retail Sales Associate

Downtown
07.2023 - 12.2024
  • Provided customers with product information and resolved their issues in a timely manner.
  • Maintained a clean and organized workspace, ensuring compliance with company standards.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Monitored customer feedback to identify areas of improvement in services or products offered by the company.
  • Tracked inventory levels on a daily basis and restocked shelves as needed.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided customers with help in receiving or reaching the desired product.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Supported daily operations by performing administrative tasks, including filing, data entry, and customer interactions.
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Enhanced team productivity by implementing an efficient inventory tracking system.

Education

Business

University of Washington
06-2028

High School Diploma -

Auburn High School
06-2024

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Retail sales
  • Store opening and closing
  • Product knowledge
  • Cash register operation
  • Relationship building
  • Store maintenance
  • Product recommendations
  • Order processing
  • Friendly and outgoing
  • Dependability and reliability
  • Calm Under Pressure
  • Quick learner, comfortable with new technologies, and processes
  • Active Listening
  • Organizational skills
  • Willingness to learn, and take initiative
  • Ability to work in diverse teams
  • Capable of prioritizing tasks, and managing multiple responsibilities
  • Supportive team member
  • Adaptability in fast-paced environments
  • Open to feedback and continuous improvement

Timeline

Sales Advisor

Best Buy
12.2024 - Current

Retail Sales Associate

Downtown
07.2023 - 12.2024

High School Diploma -

Auburn High School

Business

University of Washington

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Leiani Sok