Leiann Isenogle

Operations Administrator

Joseph-James Enterprises

01.2016 - Current

Created new accounts and entered information into customer relationship management systems
Updated databases and spreadsheets for progress and administrative tracking
Directed customer calls according to specific needs and requests
Provided general accounting support for financial leadership as needed
Oversaw quality control for business correspondence and reports, preventing critical errors and maintaining company reputation
Protected sensitive and confidential business information from unauthorized access or loss
Handled routine responses, responding to telephone and email inquiries on behalf of executives
Maintained positive public relations with customers, vendors, and industry partners
Safeguarded company data by managing sensitive information in alignment with data security and document handling protocols
Promoted productivity by handling schedules and correspondence
Planned and managed crew schedules to align with business and project demands
Entered, accessed, and searched data with Quickbooks and maintained physical files
Provided account information, claims procedure guidance, and additional resources to support policyholders throughout the claims process
Verified personal data on insurance estimates and policies
Helped with processing by preparing accurate insurance claims forms and related documentation
Prepared current and accurate documents, transcribing and entering data into Quickbooks for tracking
Sustained revenue by bringing in new customers and continuously connecting with established accounts.
Evaluated current operational practices and suggested improvement strategies.
Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
Enhanced communication between departments through regular meetings, reports, and updates.
Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
Participated in safety meetings by answering questions from staff members.
Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
Kept main work areas free of debris and obstacles that could cause falls and mishaps.
Reviewed company processes and suggested methods that would improve overall safety for employees.
Completed workplace safety and hazard inspections.
Instructed employees on OSHA standards.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Summary

Overview

Work History

Operations Administrator

Education

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Valid Passport

Timeline

Operations Administrator

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