I love spending time with family Enjoy cooking, camping and the river
LEI ANN M. CRANDALL
Laboratory Lead/Phlebotomist
15757 N 90TH PLACE APT 2074, Scottsdale,AZ
Summary
Looking for a position within the Registration/Admitting field where I may utilize my years of experience in Customer Service and assisting patients and their family members and any other Professional clients needed. I have registered patients for service, placed orders as well as ran insurance verifications for services rendered within a Laboratory setting, which included billing/invoicing, collecting payments when needed.
Overview
17
17
years of professional experience
1
1
Language
Work History
Outreach Lead for Laboratory Services
Sharp Healthcare
01.2023 - 12.2023
- Reduced customer complaints by implementing effective resolution strategies tailored to individual client needs.
- Maintained accurate records of all client interactions, facilitating seamless hand-offs between team members when needed.
- Managed a team of customer service representatives, ensuring professional development and high quality performance.
- Conducted regular performance reviews, identifying areas of improvement and providing constructive feedback to employees.
- Organized regular team meetings to discuss progress towards goals, share successes, and address challenges collaboratively.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles.
- Enhanced client satisfaction by promptly addressing concerns and resolving issues.
- Conducted a two patient identifier's prior to performing venipuncture as well as double checked the lab orders were correct. Then proceeded to draw and label the tubes in preparations to send blood to the main lab.
Anatomic Pathology - Lead
Sharp Healthcare
04.2022 - 12.2022
- Enhanced overall patient satisfaction with pathology services by consistently delivering timely, accurate, and well-organized reports to treating physicians.
- Supported pathologist's research efforts by accurately compiling data, preparing slides, and documenting findings in a timely manner.
- Provided exceptional customer service while fielding inquiries from patients, healthcare providers, and insurance companies regarding pathology services and billing matters.
Central Processing Lead
Sharp Healthcare
04.2021 - 04.2022
- Contributed to a positive workplace culture that fostered teamwork, open communication, and continuous improvement initiatives among Central Processing Technicians.
- Partnered with other Laboratory with scheduling staff,
- Read temperature, flow, and other meters and documented information.
- Unpacked samples that would be dropped off by Couriers from other hospitals and clients
- Made sure that all samples were collected in the correct containers and that were no inadequate samples for processing.
- Handled performance review as well as process improvement plans when needed.
Customer Service Representative
Sharp Healthcare
08.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Outreach and Draw Station Laboratory Supervisor
Palomar Pomerado Health
12.2015 - 04.2020
- Continued to increase our skilled nursing business from 10 to 15 facilities
- Attended all quality assurance meeting for our SNF clients to ensure we were making our turnaround times accordingly
- Also followed up and addressed any issues that were needed
- Started posting and depositing payments for our SNF clients
- Serviced 4 off campus blood drawing stations and oversaw 39 employees
- Completed variances, evaluation, and corrective actions with employees when needed
- I also had the pleasure of working closely with a great leadership group to implement new processes and collaborated for new projects within our system
- Within this time frame I also covered as a Client Service/Courier Supervisor as an interim
- Managed a new fleet lease of vehicles and followed up with the maintenance on a monthly basis.
Outreach Laboratory Coordinator
Palomar Pomerado Health
12.2010 - 01.2015
- Serviced 10 skilled nursing facilities for their laboratory needs with our San Diego north county communities
- I would set up all the in-services that needed to be established for new laboratory business
- Would gather all the proper documentation from the new clients in order to create new accounts within the Palomar system for registration, ordering, processing and billing purposes
- Also took all the monthly spread sheets and invoicing for all outreach business.
Technical Assistant I
Palomar Pomerado Health
12.2006 - 01.2010
- Performs and demonstrates proficient experience with procedures involved obtaining blood specimens by venipuncture and capillary draws
- In addition, worked with specialized licensed phlebotomists in the area of arterial draws
- Working with all staff to ensure policies and procedures are maintained and Quality Assurance activities in the laboratory are followed
- Ensure that inventory supplies are appropriately maintained
- Interacted with internal/external customer, including patients, visitors, physicians and co-workers in a professional manner
- Registering patients which included the input of billing and coding information, and ordered specific tests required by physician
- Receiving specimens from other phlebotomists and distributing to their respected departments
- Distributed lab reports to specific floors as they pertain to the need of patients.
Education
High School Diploma -
Ramona High School
Ramona, CA06.1988
Skills
- Phlebotomy Skills
- Compassion for Patients
- Organize & Establish Priorities
- Communication
- Multi-Tasking
- Leadership
- Equipment and Material Maintenance
- Records Maintenance
- Implement and enforce safety regulations and practices
- Relationship Building
- Training and mentoring
- Documentation And Reporting
- Performance Reviews
- Specimen Processing and Preparation
- Medical Laboratory Procedures
Summary Of Skills And Qualification
Accomplished Phlebotomist with extensive, progressive experience – gained valuable knowledge from positions by interacting with internal/external customers, including patients, visitors, physicians and co-workers in a professional manner. Professional with a positive attitude, self motivated, initiative driven, well organized, and extremely resourceful with a wide range of skills. Straightforward Manager with experiences in leadership, planning, innovative problem solving, and self-motivation have helped to contribute to well organized laboratories.
Training Licenses Certifications
- California - Certified Phlebotomy Technician / CPT I, 00003178, (Expires 5/31/2025)
Office Productivity Tools
- Outlook-email
- MS Word
- MS Excel
- Cerner
References
- Aaron Harding, Sr. Manager, Biotheranostics, aaron.harding@biotheranostics.com, 619-994-9103
- Vanjelyn Garcia, Laboratory Manager, Sharp HealthCare, vanjelyn.garcia@sharp.com, 619-245-7793
- Mariel Teng, Laboratory Manager, Palomar Health, mariel.teng@palomarhealth.org, 760-534-1802
- Terry Matsumura, Retired CPTII, Palomar Health, tmatsumura@sbcglobal.net, 619-559-2415
- Kathey Yauk, Transcriptionist, Palomar Health, Kathey.yauk@cox.net, 858-254-5074
Timeline
Outreach Lead for Laboratory Services
Sharp Healthcare
01.2023 - 12.2023
Anatomic Pathology - Lead
Sharp Healthcare
04.2022 - 12.2022
Central Processing Lead
Sharp Healthcare
04.2021 - 04.2022
Customer Service Representative
Sharp Healthcare
08.2020 - 04.2021
Outreach and Draw Station Laboratory Supervisor
Palomar Pomerado Health
12.2015 - 04.2020
Outreach Laboratory Coordinator
Palomar Pomerado Health
12.2010 - 01.2015
Technical Assistant I
Palomar Pomerado Health
12.2006 - 01.2010
High School Diploma -
Ramona High School
Certification
- Licensed California Certified Phlebotomy Technician /CPT Number 00003178 (Expires 5/31/2025)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPaid time off401k matchInterests
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