Leiathra Ploeung
Providence,RI
Summary
Dedicated security professional with extensive experience at Securitas Security Services USA, skilled in emergency response and de-escalation techniques. Proven ability to enhance safety through proactive surveillance and effective communication. Recognized for exceptional customer service and team leadership, ensuring a secure environment while fostering positive interactions with clients and staff.
Overview
5
5
years of professional experience
Work History
Security Guard
Securitas Security Services USA
11.2024 - 08.2025
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Improved response time to incidents by maintaining clear communication channels with team members.
Security Guard
Allied Universal Security
03.2023 - 11.2024
- Monitored premises to ensure safety and security of individuals and property.
- Conducted regular patrols to identify and address potential security breaches.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Crew Trainer
McDonald's
06.2020 - 02.2023
- Trained new crew members on operational procedures and safety protocols
- Assisted in maintaining cleanliness and organization of workstations
- Supported inventory management through accurate stock counts and reporting
- Enhanced team communication by facilitating shift briefings and updates
- Observed crew performance, providing constructive feedback for improvement
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
Nursing
Rhode Island College
Providence, RIHigh School Diploma -
Classical High School
Providence, RISkills
- Verbal and written communication
- Workplace safety
- Work ethic
- Security protocols
- Emergency response
- Self-defense
- De-escalation techniques
- Customer service
- Employee training
- Team leadership
- Team collaboration
Timeline
Security Guard
Securitas Security Services USA
11.2024 - 08.2025
Security Guard
Allied Universal Security
03.2023 - 11.2024
Crew Trainer
McDonald's
06.2020 - 02.2023
Nursing
Rhode Island College
High School Diploma -
Classical High School
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