Leida Andersen
Dallas,GA
Summary
Proactive Administrative Clerk with extensive experience in data entry, maintaining confidentiality, and customer service. Adept at managing daily business operations, developing client relationships, and ensuring compliance with industry standards. Bringing strong skills in database entry, scheduling, and multilingual communication to advance in a dynamic administrative role.
Overview
12
12
years of professional experience
Work History
Part Time Administrative Clerk
Paulding County Department of Transportation
07.2023 - Current
- Entered work orders into system
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with citizens via phone and email to assist with their maintenance or traffic related issues
- Understood how to read property plats, right-of-way, and easements
- Increased citizen satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for citizens by greeting and assisting, as well as quickly responding to customer inquiries and needs
Owner/Designer
House of Turquoise Designs, LLC
05.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Full Time Administrative Clerk
Paulding County Department of Transportation
05.2015 - 08.2017
- Entered work orders into system
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with citizens via phone and email to assist with their maintenance or traffic related issues
- Understood how to read property plats, right-of-way, and easements
- Increased citizen satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for citizens by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Business License Technician
Paulding County Marshal Bureau
05.2013 - 05.2015
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Assisted business owners with obtaining a new business license and made sure they had all required licenses and certifications
- Worked with environmental health, the permit office, marshal bureau and clerk of courts offices to make sure businesses acquired all needed documents and permits to obtain a new business license
- Knowledge on Munis, Secretary of State's website for research and LLC's and INC's. Also knowledge on who needs to obtain a sole proprietorship.
Education
High School Diploma -
Norcross High School
Norcross, GA05-2010
Skills
- Write, reads and speaks Spanish
- Munis knowledge
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Customer follow-up
- Calendar coordination
- Filing systems
- Scheduling appointments
- Spreadsheet tracking
Languages
Spanish
Professional Working
Timeline
Part Time Administrative Clerk
Paulding County Department of Transportation
07.2023 - Current
Owner/Designer
House of Turquoise Designs, LLC
05.2017 - Current
Full Time Administrative Clerk
Paulding County Department of Transportation
05.2015 - 08.2017
Business License Technician
Paulding County Marshal Bureau
05.2013 - 05.2015
High School Diploma -
Norcross High School
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