Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leideionche Brown

Spokane Valley,WA

Summary

Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communicatioan, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.A diligent Customer Service Cashier with excellent mathematical expertise, unmatched customer service, and multitasking abilities. With several years of practical experience in handling financial transactions in various institutions and establishments, the primary goal is to surpass expectations and foster customer loyalty. A sociable Cashier with a track record of providing top-tier customer service in high-traffic retail environments. Possesses robust payment handling and customer interaction abilities to ensure smooth store operations. An honest Cashier adept at cash management, inventory merchandising and assisting customers in finding the products they need. Exceptional oral and written communication, listening and time management skills, coupled with a keen eye for detail and high-level work ethics. Always accurate in cash drawer reconciliation.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Taco Bell
Spokane Valley, WA
06.2024 - Current
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Complied with all health and safety regulations while performing job duties.
  • Operated cash registers to process payments for goods and services.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Addressed customer questions and concerns regarding products and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Performed opening and closing duties as assigned by management.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Followed established cash handling procedures when collecting payment from customers.
  • Analyzed customer data to provide insights on trends, preferences and needs.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Identified opportunities to increase sales through cross-selling products or services.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Reviewed customer feedbacks to identify areas for improvement in products and services.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Cashier/Customer Service/Sales Associate

TJ Maxx
Spokane Valley, WA
07.2023 - Current
  • Delivered outstanding customer service by actively promoting loyalty programs to maximize sales potential.
  • Demonstrated proficiency in operating a cash register while ensuring accurate and efficient processing of payments made by customers through multiple channels such as cash, check, credit card, gift card or automatic debit.
  • Fulfilled customer requests by conducting price checks for special orders or discounts.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier/Customer Service

Pizza hut
Spokane Valley, WA
08.2022 - 10.2022
  • I took orders and made pizzas
  • I mostly took orders and answered the phone, providing great customer service.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Education -

Ridgeline High School (Alt)
Liberty Lake, WA
08.2024

Skills

  • Merchandise Restocking
  • Customer Service
  • Check processing
  • Payment Collection
  • Cash Handling
  • Order coordination
  • Cash Management
  • Customer Complaint Resolution
  • Positive and professional
  • Customer inquiries
  • POS System Operation
  • Cross-selling abilities
  • Telephone management
  • Customer Satisfaction
  • Product Knowledge
  • Retail Merchandising
  • Food assembly
  • Food Storage
  • Safe Food Handling
  • Covid-19 Safety Protocols
  • Cash handling experience
  • Multitasking
  • Heavy Lifting Capacity
  • Working Quickly
  • Time management proficiency
  • Cleaning and sanitation
  • Product Recommendations
  • Customer Assistance
  • POS Systems
  • Drawer balancing
  • ID Verification
  • Payment Processing
  • Order Packaging
  • Cleaning and sanitizing
  • Scanner operations
  • Ordering and stocking
  • Credit and cash transactions
  • Time management skills
  • Issue Resolution
  • Order Taking
  • POS system operations
  • Cash Drawer Balancing
  • Conflict Resolution
  • Currency counting
  • Loyalty Program Promotion

Languages

Japanese
Limited

References

References available upon request.

Timeline

Customer Service Cashier

Taco Bell
06.2024 - Current

Cashier/Customer Service/Sales Associate

TJ Maxx
07.2023 - Current

Cashier/Customer Service

Pizza hut
08.2022 - 10.2022

High School Education -

Ridgeline High School (Alt)
Leideionche Brown