LEIDI CEDANO
Reading,PA
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Amazon
Hamburg, PA
11.2022 - Current
- Trained new hires on warehouse procedures, ensuring understanding of operational standards.
- Assisted in maintaining cleanliness and orderliness of work areas to meet company standards.
- Utilized warehouse management system for tracking inventory movements and order fulfillment processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Bilingual Customer Service Representative
Loomis
Reading, PA
05.2022 - 11.2022
- Enhanced customer satisfaction by efficiently resolving health insurance claims and inquiries.
- Expedited insurance claims processing for patients by submitting complete and accurate documentation to insurance companies.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Scheduler
Urologic Care Center
Wyomissing, Pennsylvania
01.2021 - 05.2022
- Scheduled and coordinated patient appointments using electronic health record (EHR) systems.
- Managed physician calendars to optimize patient flow and minimize wait times.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Senior Clerk
New York Psychotherapy and Counseling
Brooklyn, NY
08.2013 - 01.2021
- Oversaw daily clerical operations, ensuring accuracy and efficiency in document processing.
- Streamlined filing systems to improve accessibility and organization of records.
- Trained and mentored junior clerks on administrative procedures and best practices.
- Coordinated scheduling and appointments for senior management, optimizing time management.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new reception staff on procedures and customer service best practices.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained consistent follow-up on status of prior authorization requests.
Education
High School Diploma -
Bushwick Community High School
Brooklyn, NY06.2009
Skills
- Attention to detail
- Problem-solving
- Bilingual English and Spanish
- Team Player
- Microsoft
- Excel
Languages
English
Full Professional
Timeline
Warehouse Worker
Amazon
11.2022 - Current
Bilingual Customer Service Representative
Loomis
05.2022 - 11.2022
Medical Scheduler
Urologic Care Center
01.2021 - 05.2022
Senior Clerk
New York Psychotherapy and Counseling
08.2013 - 01.2021
High School Diploma -
Bushwick Community High School