Leidi Paola Andrade
Tracy,CA
Summary
Dynamic leader and problem-solver with a proven track record at Fire Wings, adept in shift leadership and handling customer complaints with patience and empathy. Skilled in POS system operations and fostering organizational growth, I excel in creating positive customer experiences and enhancing team efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Fire Wings
Tracy, CA
06.2022 - 10.2024
- Checked orders for quality and completeness.
- Assisted in training new employees on shift operations.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Stocked service areas with supplies during slow periods.
- Followed proper cash handling procedures when accepting payments from customers.
- Informed customers of daily specials and menu changes.
- Counted and balanced cashier drawers.
Volunteer
Boys and Girls Club
Tracy, CA
02.2022 - 03.2022
- Participated in outdoor activities with the children, such as sports and games.
- Maintained organized and clean classroom and play areas.
- Observed and monitored children's play activities.
- Ensured the safety of all children in the facility at all times.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Food Delivery Driver
DoorDash
Tracy, CA
06.2021 - 01.2022
- Conducted thorough inspections of delivery vehicle before and after shifts to ensure operational safety and reliability.
- Provided excellent customer service throughout the delivery process.
- Followed all safety protocols while driving.
- Navigated local streets and highways with ease using GPS system.
- Delivered fresh food to customers across local area.
Education
High School Diploma -
Tracy High School
Tracy, CA05-2022
Skills
- Employee training
- Shift leadership
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Shift checklists
- Workstation setup
- Stock rotation
- Sanitation practices
- Cross-training
- Returns processing
- Drawer balancing
- Merchandise restocking
- POS system operations
- Patience and empathy
- Decision making aptitude
- ID verification
- Work ethic and integrity
- Organizational growth
- Customer assistance
- Customer service
Languages
Spanish
Professional
Timeline
Shift Manager
Fire Wings
06.2022 - 10.2024
Volunteer
Boys and Girls Club
02.2022 - 03.2022
Food Delivery Driver
DoorDash
06.2021 - 01.2022
High School Diploma -
Tracy High School
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