Maria A. Lima
Pawtucket
Summary
Highly-qualified Housekeeping Supervisor offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
16
16
years of professional experience
Work History
Housekeeping Manager
4-M
07.2008 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Maintained required records of work hours, budgets and payrolls.
Education
High School Diploma -
Liceu Ludjero Lima
Sao Vicente, Cape VerdeSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Cleaning practices
- Folding clean laundry
- Scheduling and Planning
- Customer service-focused
Languages
French
Full Professional
Portuguese
Full Professional
Cape Verdean Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Housekeeping Manager
4-M
07.2008 - Current
High School Diploma -
Liceu Ludjero Lima