Leidis Alvarez
Stratford
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
21
21
years of professional experience
Work History
Cashier
Bottles and Can Return Center
Bridgeport
01.2021 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
Manager
Dunkin' Donuts
Stratford
01.2008 - 01.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Provided feedback on employee performance during weekly team meetings.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Processed refunds and exchanges promptly according to established policies.
Manager
Wendy's
Stratford
01.2004 - 01.2008
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Managed and trained cashiers on proper cash handling procedures.
Education
High School Diploma -
High School Salvador
El Salvador 12-1995
Skills
- Cash handling
- Point of sale
- Transaction processing
- Inventory management
- Customer service
- Refund processing
- Employee training
- Problem solving
- Communication skills
- Time management
- Team building
- Cash handling expertise
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Bottles and Can Return Center
01.2021 - Current
Manager
Dunkin' Donuts
01.2008 - 01.2021
Manager
Wendy's
01.2004 - 01.2008
High School Diploma -
High School Salvador
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