Hi, I’m
Leidy Aguirre
Hollywood,USA
Summary
Dedicated worker with multifaceted administrative skills, customer service abilities, and marketing knowledge. Proficient in Excel, Word, and basic computer skills. Bilingual in English (intermediate) and Spanish (native). Handles high work volumes and maintains frequent customer contact with a calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence, and data entry. Motivated worker with an engaging personality and a flexible approach. Upbeat, friendly, and always anticipating customer and team work needs to facilitate an enjoyable environment.
Overview
7
years of professional experience
17
years of post-secondary education
Work History
Etaru
Waitress
05.2024 - Current
Job overview
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
WTS
VIP EVENT BRAND AMBASSADOR
05.2024 - Current
Job overview
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Sneakyville
Manager
02.2020 - 11.2023
Job overview
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Hard Rock
Cocktail Server
05.2018 - 08.2020
Job overview
- Developed positive relationships with regulars by remembering their preferences for drinks or food items.
- Performed opening and closing duties such as stocking supplies, cleaning the bar area, setting up garnishes.
- Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
Education
Sheridan CollegeHollywood, FL
English from ESOL
06.2024 - Current
Universidad Jorge Tadeo LozanoBogota Colombia
Certification from Import and Export
01.2010 - 11.2025
Robert HookeBogota
High School Diploma
11.2007
FIUOnline
No Degree from Digital Marketing
04.2025 - Current
Skills
- Service excellence
- Guest Relations Management
- Team collaboration
- Detail-oriented
- Cash transaction processing
- Decision-making
- Hospitality service expertise
- Customer service
- Verbal communication
- English intermediate and spanish native speaker
LANGUAGES
Spanish - Native
English - Advanced
Software
Proficient in Microsoft office suite (word, excel, power point, outlook)
Comfortable with Google Workspace (Docs, Sheets, Slides, Gmail, Calendar
Strong typing and data entry skills with attention to accuracy
Effective use of web browsers for research and online tools
REFERENCES
Available upon request
Timeline
FIU
No Degree from Digital Marketing
04.2025 - Current
Sheridan College
English from ESOL
06.2024 - Current
Waitress
Etaru
05.2024 - Current
VIP EVENT BRAND AMBASSADOR
WTS
05.2024 - Current
Manager
Sneakyville
02.2020 - 11.2023
Cocktail Server
Hard Rock
05.2018 - 08.2020
Universidad Jorge Tadeo Lozano
Certification from Import and Export
01.2010 - 11.2025
Robert Hooke
High School Diploma
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