Leidy Diaz
Coconut Creek,FL
Summary
Responsible Self-motivated professional Credit Manager with Collections and Debt management skills and 18 years of related experience to support business financial needs. Detail-oriented credit professional with extensive experience working on complex and fast paced industries.
Overview
18
18
years of professional experience
Work History
Regional Credit Manager
Tropic Supply Inc
06.2022 - Current
- Improved regional credit performance by developing and implementing effective credit management strategies.
- Streamlined credit approval processes for faster decision-making and increased customer satisfaction.
- Enhanced team productivity, providing ongoing training and guidance to credit analysts and support staff.
- Collaborated with sales teams to balance risk and revenue growth, aligning credit policies with business objectives.
- Supported company expansion efforts, conducting comprehensive risk assessments for new market entries.
- Developed comprehensive reporting tools to provide senior management with valuable insights into regional credit performance trends.
- Strengthened internal controls by identifying areas of improvement within the existing risk management framework.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
Market Credit Manager
Ferguson Enterprises
07.2020 - 06.2022
- Responsible for 25M Plumbing and blended portfolio.
- Obtain and maintained knowledge of all local, state, and federal laws and regulations pertaining to management and collection of accounts receivable including: Anti-Trust, Liens, Bond Fair Debt Collection Act, Equal Credit Opportunity Act, Record Retention, Sarbanes-Oxely and the Uniform Commercial Code.
- Work together with Sales Associates and Sales Managers to support customer needs by determine the best credit solution and help growth of the company.
- Develop strong relationships with associates, coach and train as needed.
- Utilized Billtrust, to process payments, monitor cash application, assist customers with their account setup and provide training.
- Review and approve new credit applications and job accounts using Bectran.
- Conduct monthly Aging reviews with Sales Associates and Area Managers to discuss High Risk accounts, possible write offs, forecast for the month and constantly improve collections.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Consultant (Operations Mgr.)
Tradewinds ( Watsco Subsidiary)
05.2019 - 10.2019
- Managed the Credit and Customer Service departments.
- Responsible for cost accounting on Private Label products.
- Logistics and Planning for Import for HVAC products.
- Develop new credit application and warranty policies.
- Ensured warehouses operations were led with a efficiency and success.
- Handle inventory control.
Credit Manager
Beacon Roofing Supply
05.2016 - 05.2019
- Pro-actively promoted profitable sales growth through secured transactions.
- Manage AR portfolio in excess of $30 Million.
- Minimize bad debt while helping the company maximize profitable sales.
- Experienced with Third Party Collections practices and legal process.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Developed strategies to expedite payments and customer resolutions.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Minimized accounts receivable collections and reconciled customer billings.
Credit Supervisor
Gemaire Distributors ( Watsco Subsidiary)
07.2008 - 05.2016
- Manage a defined geographic portfolio Domestic and Latin America in excess of $15M monthly.
- chieve relevant Credit & Collections metrics & targets: DSO, Credit limits, writeoffs, client retention.
- Extensive knowledge of Florida Construction Lien Law, NTOs & NOCs.
- Work with the local and export sales team on account issues and delinquent balances and develop client relationships.
- Review Commercial and Consumer credit reports to establish accounts, job accounts, export accounts.
- Ensure accurate & prompt response & resolution to client inquires.
- Trained and hired new credit personnel.
Credit Assistant and Analyst
Gemaire Distributors (Watsco Subsidiary)
07.2006 - 07.2008
- Increased client satisfaction by efficiently processing credit applications and conducting thorough background checks.
- Enhanced customer service levels by promptly addressing client inquiries, resolving issues, and providing updates on application status.
- Ensured compliance with company policies and industry regulations while approving or rejecting lines of credits based on established guidelines.
- Maintained accurate records of all credit transactions, including adjustments, payments, charge-offs, and account reconciliations.
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
Education
Associate of Applied Business - Business Administration
Keiser University
Fort Lauderdale, FLCertified Medical Assistant - Medicine
Ultrasound School
Fort Lauderdale, FL2002
Florida Notary -
Public Notary
Skills
- Proficient in English and Spanish
- Microsoft Office
- Expertise in AS400
- Extensive knowledge of Florida Construction Lien Law
- Team leadership (Servant Leadership program)
- Strong communication skills
- Excellent analytical and problem solving skills
- Bectran
- Billtrust
- Level set
- NACM
- Financial Analysis
- Forecasting
- Excellent analytical and problem solving skills
- Credit reports ( D&B, NACM, Cortera, Equifax)
- Policy application
- Risk mitigation
- Data analysis
- Risk management
- Debt management
- Month-end and year-end closings
- Operations management
- Multitasking
- Policy development
Timeline
Regional Credit Manager
Tropic Supply Inc
06.2022 - Current
Market Credit Manager
Ferguson Enterprises
07.2020 - 06.2022
Consultant (Operations Mgr.)
Tradewinds ( Watsco Subsidiary)
05.2019 - 10.2019
Credit Manager
Beacon Roofing Supply
05.2016 - 05.2019
Credit Supervisor
Gemaire Distributors ( Watsco Subsidiary)
07.2008 - 05.2016
Credit Assistant and Analyst
Gemaire Distributors (Watsco Subsidiary)
07.2006 - 07.2008
Associate of Applied Business - Business Administration
Keiser University
Certified Medical Assistant - Medicine
Ultrasound School
Florida Notary -
Public Notary