Leidy Diaz
Coconut Creek,FL
Summary
Responsible Self-motivated professional Credit Manager with Collections and Debt management skills and 18 years of related experience to support business financial needs. Detail-oriented credit professional with extensive experience working on complex and fast paced industries.
Overview
18
18
years of professional experience
Work History
Regional Credit Manager
Tropic Supply Inc
Sunrise, FL
06.2022 - Current
- Improved regional credit performance by developing and implementing effective credit management strategies.
- Streamlined credit approval processes for faster decision-making and increased customer satisfaction.
- Enhanced team productivity, providing ongoing training and guidance to credit analysts and support staff.
- Collaborated with sales teams to balance risk and revenue growth, aligning credit policies with business objectives.
- Supported company expansion efforts, conducting comprehensive risk assessments for new market entries.
- Developed comprehensive reporting tools to provide senior management with valuable insights into regional credit performance trends.
- Strengthened internal controls by identifying areas of improvement within the existing risk management framework.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
Market Credit Manager
Ferguson Enterprises
Remote
07.2020 - 06.2022
- Responsible for 25M Plumbing and blended portfolio.
- Obtain and maintained knowledge of all local, state, and federal laws and regulations pertaining to management and collection of accounts receivable including: Anti-Trust, Liens, Bond Fair Debt Collection Act, Equal Credit Opportunity Act, Record Retention, Sarbanes-Oxely and the Uniform Commercial Code.
- Work together with Sales Associates and Sales Managers to support customer needs by determine the best credit solution and help growth of the company.
- Develop strong relationships with associates, coach and train as needed.
- Utilized Billtrust, to process payments, monitor cash application, assist customers with their account setup and provide training.
- Review and approve new credit applications and job accounts using Bectran.
- Conduct monthly Aging reviews with Sales Associates and Area Managers to discuss High Risk accounts, possible write offs, forecast for the month and constantly improve collections.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Consultant (Operations Mgr.)
Tradewinds ( Watsco Subsidiary)
Remote
05.2019 - 10.2019
- Managed the Credit and Customer Service departments.
- Responsible for cost accounting on Private Label products.
- Logistics and Planning for Import for HVAC products.
- Develop new credit application and warranty policies.
- Ensured warehouses operations were led with a efficiency and success.
- Handle inventory control.
Credit Manager
Beacon Roofing Supply
Hybird
05.2016 - 05.2019
- Pro-actively promoted profitable sales growth through secured transactions.
- Manage AR portfolio in excess of $30 Million.
- Minimize bad debt while helping the company maximize profitable sales.
- Experienced with Third Party Collections practices and legal process.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Developed strategies to expedite payments and customer resolutions.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Minimized accounts receivable collections and reconciled customer billings.
Credit Supervisor
Gemaire Distributors ( Watsco Subsidiary)
Deerfield Beach, FL
07.2008 - 05.2016
- Manage a defined geographic portfolio Domestic and Latin America in excess of $15M monthly.
- chieve relevant Credit & Collections metrics & targets: DSO, Credit limits, writeoffs, client retention.
- Extensive knowledge of Florida Construction Lien Law, NTOs & NOCs.
- Work with the local and export sales team on account issues and delinquent balances and develop client relationships.
- Review Commercial and Consumer credit reports to establish accounts, job accounts, export accounts.
- Ensure accurate & prompt response & resolution to client inquires.
- Trained and hired new credit personnel.
Credit Assistant and Analyst
Gemaire Distributors (Watsco Subsidiary)
Deerfield Beach, FL
07.2006 - 07.2008
- Increased client satisfaction by efficiently processing credit applications and conducting thorough background checks.
- Enhanced customer service levels by promptly addressing client inquiries, resolving issues, and providing updates on application status.
- Ensured compliance with company policies and industry regulations while approving or rejecting lines of credits based on established guidelines.
- Maintained accurate records of all credit transactions, including adjustments, payments, charge-offs, and account reconciliations.
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
Education
Associate of Applied Business - Business Administration
Keiser University
Fort Lauderdale, FLCertified Medical Assistant - Medicine
Ultrasound School
Fort Lauderdale, FL2002
Florida Notary -
Public Notary
Skills
- Proficient in English and Spanish
- Microsoft Office
- Expertise in AS400
- Extensive knowledge of Florida Construction Lien Law
- Team leadership (Servant Leadership program)
- Strong communication skills
- Excellent analytical and problem solving skills
- Bectran
- Billtrust
- Level set
- NACM
- Financial Analysis
- Forecasting
- Excellent analytical and problem solving skills
- Credit reports ( D&B, NACM, Cortera, Equifax)
- Policy application
- Risk mitigation
- Data analysis
- Risk management
- Debt management
- Month-end and year-end closings
- Operations management
- Multitasking
- Policy development
Timeline
Regional Credit Manager
Tropic Supply Inc
06.2022 - Current
Market Credit Manager
Ferguson Enterprises
07.2020 - 06.2022
Consultant (Operations Mgr.)
Tradewinds ( Watsco Subsidiary)
05.2019 - 10.2019
Credit Manager
Beacon Roofing Supply
05.2016 - 05.2019
Credit Supervisor
Gemaire Distributors ( Watsco Subsidiary)
07.2008 - 05.2016
Credit Assistant and Analyst
Gemaire Distributors (Watsco Subsidiary)
07.2006 - 07.2008
Associate of Applied Business - Business Administration
Keiser University
Certified Medical Assistant - Medicine
Ultrasound School
Florida Notary -
Public Notary