Leidy D. Thompson
Jacksonville,FL
Summary
Results-driven Practice Manager specializing in healthcare administration, with 13 years of experience in optimizing daily operations and enhancing workflow efficiency. Demonstrated expertise in developing patient care strategies and implementing staff training programs that elevate service quality. Strong leadership capabilities and conflict resolution skills complement proficiency in medical billing processes, ensuring smooth healthcare delivery. Committed to fostering cohesive team environments while supporting organizational goals with a proactive, adaptable approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Manager
FORESTHILLS DERMATOLOGY
Kew Gardens, NY
01.2012 - Current
- Medical assistant (performed lab tests, wound care, and assist in all patient procedures)
- Conducted comprehensive training for medical assistants on dermatology, surgical procedures, and laser therapies.
- Pharmacy's calls and Prior-Authorization
- Handled comprehensive patient care providing accurate results.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Lab supervisor-Mohs Lab
- Managed vendor relationships for supplies and services related to the practice.
- Performs hair laser therapy, cosmetic laser, light therapy laser, PRP, microneedling, and Miradry.
- Supported various providers within the practice with their requirements.
- Assist with patient and family with patient care education
- Handled staffing operations, payroll processing, and schedule coordination.
- Led staff evaluation, administering bonuses and managing time off.
- Human Resource
- Maintained financial records, including billing and accounts receivable and payable.
- Assure practice have all accreditations
- Created and implemented policies and procedures for effective practice management.
- Monitored compliance with HIPAA and OSHA regulations concerning patient privacy rights.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Collaborated with educational programs to oversee student internships.
Study Coordinator
FORESTHILLS DERMATOLOGY
Kew Gardens, NY
01.2014 - Current
- Promote, advertise, and conduct telephone and face-to-face screenings to recruit potential subjects
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Assess and coordinate the research subject's clinical/laboratory testing and physical exams
- Obtain vital signs such as height, weight, blood pressure, respiration rate, and pulse
- Ensure subject safety by providing information regarding adverse events and any pertinent information to subjects and investigators in a prompt manner
- Manage paperwork, electronic correspondence and data
- Manage all Investigational Drug
- Assist in coordinator visits
- Manage all equipment and temperature logs
- Review patient's records for qualification of trial
- Unblinded coordinator duties.
- Monitored subject enrollment and tracked dropout details.
Head Medical Assistant-Manager
VANGUARD DERMATOLOGY
FH, NY
01.2008 - 01.2012
- Give patient results, results data entry
- Perform training in all medical assistant in dermatology, surgery and light therapy lasers
- Take care of all pharmacy's calls
- Take care of all patients calls and question
- Take care of all Prior-authorization
- Lab supervisor
- Order all medical supplies
- Performs hair laser therapy, Light therapy laser, Microdermabrasion
- Assist all doctor in the practice
- Assist with patient and family with patient care education
Sales Representative- weekend
Bed Bath and Beyond
Rego Park, NY
01.2008 - 01.2012
- Bridal consultant
- Customer Services
- Cashier
Medical Assistant
DR. ALIKHAN OFFICE
LW, FL
01.2006 - 01.2008
- Lab tech: Draw blood, performed lab tests, and EKG
- Take vital signs and prepare patient to be seen by the doctor
- Give patient results, make appointments and data entry
Assistant Manager
K-LIQUORS
LW, FL
01.2004 - 01.2006
- Store management
- Sales and Inventories
- Customer services
Play program teacher
GYMBOREE PLAY & MUSIC PROGRAM
Santo Dominigo, Republica Dominicana
01.2002 - 01.2003
- Play program teacher
- Birthday coordinator
Office Manager
LATINO AMERICANA DE PRESTAMOS
Santo Dominigo, Republica Dominicana
- Office Manager
- Accounting
Education
Master - Healthcare Management
Phoenix University
01.2021
BA - Healthcare Management
Phoenix University
01.2020
Histotecn
01.2009
Hair laser removal, cosmetic laser, PRP, Microneedling
01.2009
Associated Degree - Medical Assistant
South University
West Palm Beach, FL06.2006
Diploma -
George Washington School
Santo Domingo, Rep.Dom01.2003
Skills
- Electronic Medical Records
- Detail-Oriented Data Entry
- Customer Service Skills
- Accounting
- Management Skills
- HR/Payroll procedures
- Team Leadership
- Patient care
- Clinical research
- Inventory management
- Medical billing
- Employee training
- Data management
- Team Coordination
- Problem resolution
- Accreditation compliance
- Financial decision-making
- Strategic business planning
- Staff development
- New hire training
- Budgeting expertise
- Managing medical practices
- Policy development
- Payroll administration
- Human resources
- Client consulting
- Marketing
- Policy and procedure development
- Strategic planning
- Employee performance
- Practice management
- Clinical improvement initiatives
- Hiring medical personnel
- Records management
- Supplies ordering
- Referral management
- Workflow planning
- Policy implementation
- Schedule management
- Resource management
- Staff management
- Regulatory compliance
- Strategic consulting
- Workflow efficiency
- Resource allocation
- HIPAA and OSHA regulations
- Workflow management
- Budget oversight
- Resource utilization
- Employee operations
- Medical personnel recruitment
- Performance metrics
- Process implementation
- Multitasking
- Problem-solving
- Project oversight
- Personnel recruitment
- Verbal and written communication
Certification
- GCP
- IATA
- Laser training
- Microneedling
- Mohs tech
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Study Coordinator
FORESTHILLS DERMATOLOGY
01.2014 - Current
Practice Manager
FORESTHILLS DERMATOLOGY
01.2012 - Current
Head Medical Assistant-Manager
VANGUARD DERMATOLOGY
01.2008 - 01.2012
Sales Representative- weekend
Bed Bath and Beyond
01.2008 - 01.2012
Medical Assistant
DR. ALIKHAN OFFICE
01.2006 - 01.2008
Assistant Manager
K-LIQUORS
01.2004 - 01.2006
Play program teacher
GYMBOREE PLAY & MUSIC PROGRAM
01.2002 - 01.2003
Office Manager
LATINO AMERICANA DE PRESTAMOS
Master - Healthcare Management
Phoenix University
BA - Healthcare Management
Phoenix University
Histotecn
Hair laser removal, cosmetic laser, PRP, Microneedling
Associated Degree - Medical Assistant
South University
Diploma -
George Washington School
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