Summary
Overview
Work History
Education
Skills
Occupationallicensescertificates
References
Additional Information
Languages
Timeline
Generic

Leidy Fernandez

Brandon,FL

Summary

Innovative, energetic, and independent administrative professional with strong attention to detail, extensive training knowledge, and valuable experience in human resources and business operations. Thrives on continuous learning and determined to showcase skills necessary for success in administration. Excels in collaborative environments and adept at working effectively with and for others.

Overview

6
6
years of professional experience

Work History

Home Loan Specialist

PennyMac Loan Services
03.2020 - Current
  • Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
  • Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
  • Developed strong relationships with real estate agents, fostering a network of referrals for new business opportunities.
  • Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
  • Improved efficiency within the team by sharing best practices and contributing to ongoing training initiatives.
  • Worked closely with title companies to ensure all necessary documentation was obtained for successful closings.

Customer Service Representative

Macys Call Center Inc.
07.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Research Clinical Assistant

Hill Top Research Inc.
06.2018 - 07.2019
  • Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Prepared examination rooms and sterilization of equipment following hospital guidelines.

Education

Associates Degree - Associates in Public Safety

SPC College
Saint Petersburg, FL
06.2020

High School Diploma - General High School Curriculum

Clewiston High School
Clewiston, FL
02.2015

Skills

  • Sense of urgency and ability to multi-task easily, good organizational skills, with ability work under pressure
  • Excellent communication skills, both written and verbal Bilingual in Spanish and English
  • Solid interpersonal skills and self-motivated
  • Team-oriented and ability to work across functional groups
  • Problem solving and analytical skills
  • Dependable, service oriented, professional, proactive and having strong client/business focus and accountability

Occupationallicensescertificates

  • Criminal Justice Operation, Clewiston High School, 02/2015
  • Notary, Huckleberry Notary Association, 12/2014
  • AS On Crime Scene Technology, St. Petersburg College, 01/2021

References

Available on Request

Additional Information

Bilingual

Notary

Languages

Spanish
Native or Bilingual

Timeline

Home Loan Specialist

PennyMac Loan Services
03.2020 - Current

Customer Service Representative

Macys Call Center Inc.
07.2019 - 03.2020

Research Clinical Assistant

Hill Top Research Inc.
06.2018 - 07.2019

Associates Degree - Associates in Public Safety

SPC College

High School Diploma - General High School Curriculum

Clewiston High School

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Leidy Fernandez