Leidy Giraldo
Greenville,SC
Summary
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
20
20
years of professional experience
Work History
Floor, Markdowns, Stocker and Cashier
Marshalls and homegoods
Greenville , SC
05.2021 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Utilized hand-held scanners to record product information into company database system.
- Assisted in maintaining accurate stock levels throughout the store according to customer demand.
- Conducted regular audits of back room inventories in order to identify any discrepancies between physical counts and computer records.
- Collaborated with team members on various tasks such as restocking shelves, unloading trucks.
- Worked closely with store managers and associates to ensure smooth operations during peak hours.
- Stocked shelves with products following store procedures for product placement.
- Assisted customers in locating items within the store when requested.
- Identified damaged or expired products that were no longer suitable for sale or return.
- Provided customer service support as needed regarding product inquiries, returns, exchanges, or price adjustments due to markdowns.
- Developed and implemented strategies for optimizing markdown processes.
- Generated purchase orders for products being marked down in the system.
- Managed inventory levels by monitoring stock availability and adjusting markdowns when necessary.
- Collaborated with other departments to ensure timely execution of markdowns.
Flight Attendant
Avianca airlines (colombia)
Cali (valle Del Cauca), Colombia
06.2005 - 04.2019
- Adhered to company policies regarding security measures and protocol at all times.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Stocked aircraft cabin with items such as newspapers, magazines, beverages.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Provided safety instructions to passengers prior to takeoff and landing.
- Verified boarding passes and passports for all passengers.
- Delivered onboard customer service including food and beverage service.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Completed paperwork related to passenger manifests accurately after each flight.
- Greeted passengers, answered questions, and directed them to their seats.
- Provided assistance to disabled passengers when necessary.
- Responded to medical emergencies as needed during flights.
- Assisted passengers during deplaning process by providing directions or other information as requested.
Education
Tourism And Hotel Management". -
Instituto De Educación Empresarial Idee
Cali (valle Del Cauca), Colombia06-2004
Skills
- Product restocking
- Pallet management
- Shelf merchandising
- Inventory cycle counting
- Stock replenishment
- Providing customer service
- Customer service in spanish
- Customer service management
Timeline
Floor, Markdowns, Stocker and Cashier
Marshalls and homegoods
05.2021 - Current
Flight Attendant
Avianca airlines (colombia)
06.2005 - 04.2019
Tourism And Hotel Management". -
Instituto De Educación Empresarial Idee