Leidy Lora
Copiague,New York
Summary
Versatile Housekeeping Supervisor working with diverse staff. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations supporting all guest needs. Bilingual individual with strong attention to detail.
Overview
16
16
years of professional experience
Work History
Customer Service/Assistant Front Desk Manager
Drax Wellness
09.2022 - Current
- Hiring and training staff and managing the shift schedule.
- Answer customer questions about product and service availability.
- Collect customer feedback and made process changes to exceed customer satisfaction goals.
- Suggest best-fit offerings from available products and services to capitalize on upsell opportunities.
- Maintaining office supplies and equipment.
Housekeeping Manager
Royal Regency Hotel
01.2017 - 04.2021
- Directed a team of 20, enhancing room cleaning efficiency by 15% through improved processes and training.
- Conducted daily inspections of guestrooms, public spaces, and employee areas, resulting in a 10% increase in overall guest satisfaction scores.
- Revamped inventory control practices, ensuring a 30% reduction in waste and a consistent availability of necessary supplies.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Established a continuous training program for new room attendants, elevating the average inspection pass rate to 90%.
Housekeeping Manager
Hotel Centro Plaza Hodelpa
05.2012 - 07.2016
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Managed team productivity and workflow to exceed quality standards.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Manager
Hotel Grand Bávaro Princess
09.2008 - 03.2012
- Managed a staff of 30 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize the quality of service and performance.
- Worked with the front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations and managed client relations.
- Placed orders for housekeeping supplies and guest toiletries.
Education
No Degree - English-as-a-Second-Language Education
Hunter College of The City University of New York
New York, NY02.2018
Bachelor of Science in Hospitality Management - Business Management
UTESA
Santaigo, RD04.2008
Skills
- Housekeeping Management
- Laundry Operation
- Staff Training/ Staff Scheduling
- Supply Inventory Management
- Employee evaluations
- Supervisory skills
- Department coordination
- Budget Administration
- Payroll understanding
- Customer service-focused
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service/Assistant Front Desk Manager
Drax Wellness
09.2022 - Current
Housekeeping Manager
Royal Regency Hotel
01.2017 - 04.2021
Housekeeping Manager
Hotel Centro Plaza Hodelpa
05.2012 - 07.2016
Housekeeping Manager
Hotel Grand Bávaro Princess
09.2008 - 03.2012
No Degree - English-as-a-Second-Language Education
Hunter College of The City University of New York
Bachelor of Science in Hospitality Management - Business Management
UTESA
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