LEIDY LOZADA
Fort Lauderdale,FL
Summary
Dynamic Front Desk Receptionist with a proven track record at Cardiovascular Consultants Heart Center, excelling in customer service and office organization. Expert in managing high-volume calls and streamlining appointment scheduling, significantly reducing double bookings. Demonstrates exceptional time management and problem-solving abilities, fostering positive client relations and efficient office operations.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Cardiovascular Consultants Heart Center
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
GED -
VALLEY UNIVERSITY
COLOMBIA06.2007
Skills
- Customer Service
- Time Management
- Administrative Support
- Multi-Line Telephone Systems
- Billing and Invoicing
- Problem-solving skills
- Administrative Skills
- Office Organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Cardiovascular Consultants Heart Center
09.2023 - Current
GED -
VALLEY UNIVERSITY
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